The Fraud Analyst is responsible for identifying investigating and preventing fraudulent activity while minimizing impact on legitimate customers. This role monitors transactions reviews fraud alerts and conducts investigations to protect the company from financial loss and reputational risk. The Fraud Analyst works closely with payment platforms such as Stripe and customer support tools like Zendesk to manage cases resolve customer issues and continuously improve fraud detection and prevention strategies.
This position requires strong analytical skills sound judgment and the ability to balance risk mitigation with a positive customer experience.
Key Responsibilities
Monitor transactions and fraud alerts to identify suspicious or high-risk activity.
Investigate potential fraud cases using internal tools payment platforms (e.g. Stripe) and third-party data
Take appropriate action on confirmed fraud including blocking accounts issuing refunds or escalating cases
Manage fraud-related customer inquiries and cases through Zendesk or similar ticketing systems
Document investigations and decisions clearly to ensure auditability and consistency
Collaborate with cross-functional teams (Payments Support Risk Engineering) to improve fraud controls
Analyze fraud trends and patterns to recommend process or rule improvements.
Maintain up-to-date knowledge of fraud tactics industry best practices and compliance requirements
Balance fraud prevention efforts with minimizing friction for legitimate customers
Requirements
Qualifications
- 13 years of experience in fraud analysis risk management payments or a related field
- Experience working with payment platforms such as Stripe or similar processors
- Familiarity with case management or customer support tools (e.g. Zendesk)
- Strong analytical and investigative skills with attention to detail
- Ability to make sound decisions in fast-paced high-volume environments
- Excellent written communication skills for documenting cases and customer interactions
- Comfort working with data dashboards and transaction-level analysis
- Understanding of common fraud types (card-not-present fraud account takeover friendly fraud etc.)
- Ability to handle sensitive information with discretion and professionalism
Required Skills:
Qualifications 13 years of experience in fraud analysis risk management payments or a related field Experience working with payment platforms such as Stripe or similar processors Familiarity with case management or customer support tools (e.g. Zendesk) Strong analytical and investigative skills with attention to detail Ability to make sound decisions in fast-paced high-volume environments Excellent written communication skills for documenting cases and customer interactions Comfort working with data dashboards and transaction-level analysis Understanding of common fraud types (card-not-present fraud account takeover friendly fraud etc.) Ability to handle sensitive information with discretion and professionalism
Required Education:
College Level
The Fraud Analyst is responsible for identifying investigating and preventing fraudulent activity while minimizing impact on legitimate customers. This role monitors transactions reviews fraud alerts and conducts investigations to protect the company from financial loss and reputational risk. The Fr...
The Fraud Analyst is responsible for identifying investigating and preventing fraudulent activity while minimizing impact on legitimate customers. This role monitors transactions reviews fraud alerts and conducts investigations to protect the company from financial loss and reputational risk. The Fraud Analyst works closely with payment platforms such as Stripe and customer support tools like Zendesk to manage cases resolve customer issues and continuously improve fraud detection and prevention strategies.
This position requires strong analytical skills sound judgment and the ability to balance risk mitigation with a positive customer experience.
Key Responsibilities
Monitor transactions and fraud alerts to identify suspicious or high-risk activity.
Investigate potential fraud cases using internal tools payment platforms (e.g. Stripe) and third-party data
Take appropriate action on confirmed fraud including blocking accounts issuing refunds or escalating cases
Manage fraud-related customer inquiries and cases through Zendesk or similar ticketing systems
Document investigations and decisions clearly to ensure auditability and consistency
Collaborate with cross-functional teams (Payments Support Risk Engineering) to improve fraud controls
Analyze fraud trends and patterns to recommend process or rule improvements.
Maintain up-to-date knowledge of fraud tactics industry best practices and compliance requirements
Balance fraud prevention efforts with minimizing friction for legitimate customers
Requirements
Qualifications
- 13 years of experience in fraud analysis risk management payments or a related field
- Experience working with payment platforms such as Stripe or similar processors
- Familiarity with case management or customer support tools (e.g. Zendesk)
- Strong analytical and investigative skills with attention to detail
- Ability to make sound decisions in fast-paced high-volume environments
- Excellent written communication skills for documenting cases and customer interactions
- Comfort working with data dashboards and transaction-level analysis
- Understanding of common fraud types (card-not-present fraud account takeover friendly fraud etc.)
- Ability to handle sensitive information with discretion and professionalism
Required Skills:
Qualifications 13 years of experience in fraud analysis risk management payments or a related field Experience working with payment platforms such as Stripe or similar processors Familiarity with case management or customer support tools (e.g. Zendesk) Strong analytical and investigative skills with attention to detail Ability to make sound decisions in fast-paced high-volume environments Excellent written communication skills for documenting cases and customer interactions Comfort working with data dashboards and transaction-level analysis Understanding of common fraud types (card-not-present fraud account takeover friendly fraud etc.) Ability to handle sensitive information with discretion and professionalism
Required Education:
College Level
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Posted on:
4 hours ago
Vacancies:
1 Vacancy
