Inside Sales Executive B2C (EdTech)
The Inside Sales Executive will be responsible for converting inbound and outbound leads into successful enrollments for online degree and certification programs. This role involves engaging with prospective students understanding their educational goals guiding them through the application and payment process and consistently achieving enrollment targets while maintaining high-quality customer engagement.
Handle inbound inquiries and perform outbound follow-up calls to prospective students.
Conduct effective tele-calling and counseling to explain program features benefits eligibility and outcomes.
Understand student needs and recommend suitable online degree or certification programs.
Guide students through the end-to-end enrollment process including application submission and fee payment.
Build rapport and maintain strong engagement with students to improve conversion rates.
Achieve monthly enrollment and revenue targets as defined by the organization.
Accurately update and manage lead details call notes and follow-up status in the CRM system.
Ensure timely follow-ups and maintain discipline in call schedules.
Coordinate with internal teams for smooth onboarding and enrollment confirmation.
Maintain professionalism ethical selling practices and a student-first approach at all times.
Number of successful enrollments achieved
Lead-to-conversion ratio
Call productivity (daily call volume talk time)
Follow-up adherence and CRM accuracy
Student engagement and response quality
Any Graduate (UG mandatory)
1 to 4 years of experience in inside sales tele-counseling or academic counseling
Experience in EdTech / Education sales (B2C) is preferred
Proven track record of meeting or exceeding sales targets
Strong communication persuasion and negotiation skills
Ability to confidently handle objections and close enrollments
Proficiency in at least two languages other than the mother tongue from the following:
Tamil
English
Hindi
Telugu
Kannada
Good listening skills with a consultative sales approach
Basic computer skills and familiarity with CRM systems
Time management follow-up discipline and result-oriented mindset
Required Skills:
Responsibilities: Conduct outbound calls to explain health insurance products to customers. Generate and follow up on leads to convert calls into sales. Attend one month of free training to understand products customer service skills and lead generation techniques. Collaborate with team members to meet and exceed targets. Maintain accurate records of calls and customer interactions.
Required Education:
Secondary education (10th Pass) preferred.
IT Services and IT Consulting
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