Shift Supervisor, Evergreen Family Residence

Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach almost 80000 individuals and families including almost 13000 serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive structured therapeutic safe and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBAs Evergreen Family Residence is funded by New York City Department of Homeless Services and offers families a supportive structured therapeutic safe and drug-free facility. It provides comprehensive case management services to 51 families in a transitional residence program for homeless families. The five story facility has rooms for various sizes common areas and provides on-site security and socials services to stabilize their conditions in order to successfully transition into permanent housing.

Position: Shift Supervisor Evergreen Family Residence

Reports To: Assistant Program Director- Director of Security and Operations

Location: 1144 Evergreen Avenue Bronx NY 10472

What The Shift Supervisor Does:

The person filling this position is expected under general supervision to ensure the smooth running and supervision of all facility/operations-related staff and services on a day-to-day basis in order to ensure that all client goals targets and performance outcomes are met on a daily/weekly/monthly basis.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal State City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS CARES database as needed.
• Communicate effectively with clients peers supervisors and funders.
• Ensure regulatory compliance is met per NYS DHS NYS OTDA NYC FDNY NYC Dept. of Health NYC Coalition for the Homeless etc. is adhered to. (i.e. log book entries bed checks client belongings security client care medication etc.).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times including lunch breaks when working shifts as the only on-site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve observe and document clients self-administration of medications as appropriate.
• Manage and coordinate the day-to-day functions of the shift ensuring programming rounds and client care services are occurring.
• Professionally respond to complaints incidents and emergencies and/or incidents and interview all parties analyze collect data document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified expanded and/or assigned over a period of time.

Education Licenses and/or Certifications Required:

• HS Diploma or GED and 3 years applicable experience or Associates degree (A.A.) and 2 years applicable experience or Bachelors degree (B.A. B.S.W.) and/or equivalent experience.

Preferred Qualifications:

• Example-Bi-lingual English and Spanish.

Pre and/or Post Employment Requirements:

• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified

Compensation: $51904 annually

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.