Resident & Outreach Manager

Richmond, VA - USA

Yearly Salary: USD 47000 - 67000

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Resident & Outreach Manager

About Us

CARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter recovery services workforce development and the furniture bank.

Summary/Objective

The Resident & Outreach Manager oversees day-to-day operations of the Recovery Resident Community while building and maintaining strong connections with current former and prospective participants and community partners to support long term recovery and housing stability. This position coordinates resident intake and recovery planning maintains a comprehensive participant database and organizes events and outreach activities that enhance recovery capital and community engagement.

Primary Responsibilities

Coordinate intake income verification bed placement and waiting list management ensuring all applications assignments and occupancy align with applicable rules regulations and internal policies.
Implement and oversee use of the BehaveHealth system for measurement planning and engagement including development and monitoring of individualized recovery plans and training staff peers and residents on system and client portals.
Develop and maintain a database of current former and prospective service recipients; track progress implement communication protocols for follow up and sustain ongoing contact to support recovery and re engagement in services.
Identify track and strengthen community resources and referral partners (recovery providers hospitals harm reduction and emergency services) to build two-way referral capacity and enhance participants recovery capital.
Plan coordinate and implement on site and community recovery events (e.g. Recovery Community Day alumni events resident activities weekly outreach engagements) incorporating peer volunteers and supervising volunteers and peer staff involved in these activities.
Provide or coordinate REVIVE! trainings and other recovery education for Shelter The Healing Place Resident Community meetings and partner settings per established schedules.
Supervise 14 peer navigators directing daily work supporting performance and promoting harmonious relations among residents staff volunteers and community partners.
Monitor unit inspections furnishings and maintenance needs; prepare operational budget requests related to administrative needs and unit refurbishment and coordinate with facilities staff as needed.

Qualifications and Skills

CPRS required; RPRS preferred with 24 years related experience in the recovery field and with individuals experiencing crisis and chemical dependency.
Advanced knowledge of 12 step recovery programs; strong skills in communication conflict resolution and emergency response; ability to work effectively with diverse client populations volunteers and external partners.
Proficiency with computers and mobile devices including Microsoft Office and Google Suite with the ability to learn electronic record keeping and BehaveHealth systems.
Must possess valid drivers license and be willing to travel locally.

Work Environment and Reporting

Full time generally 40 hours per week with some nights and weekends reporting to the Director of Recovery Services and working closely with The Healing Place Works and other CARITAS program managers.
Operates within the CARITAS values of Achievement Honor Innovation Integrity Passion and Servant Leadership contributing to a collaborative culture across Shelter Furniture Bank Works The Healing Place and Recovery Residence.

CARITAS Provides a Drug-Free Workplace

The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the CARITAS workplace. As such while on CARITAS premises performing CARITAS-related duties or operating any CARITAS equipment whether during work time or non-work time employees are prohibited from being under the influence of drugs or alcohol and are strictly prohibited from possessing illegal drugs marijuana or excessive quantities of prescription or over-the-counter drugs.

Required Experience:

Manager

Resident & Outreach Manager About UsCARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter recovery services workforce development and the furniture bank. Summary/Objective The Resident & Outreach Manager oversees day-to-day operations of the Recove...