Manager, Client Success
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 62100 - 83088
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Amplifi is dentsus commercial innovation arm: we amplify the craft of the network delivering incremental value and measurable outcomes. Amplifi builds growth solutions that drive effectiveness efficiency and impact for clients.
Role Summary:
The Manager Client Success is responsible for overseeing and servicing their assigned dentsu accounts through high levels of communication collaboration and activation. As a base level manager success in this role will require deep knowledge of the media landscape media tools and Amplifi offerings to drive as much value as possible for dentsu clients. Managers are responsible for managing their team developing their skills evaluating their performance and managing their growth. This role is a step toward greater leadership within the network.
Key Responsibilities:
Understand the demands goals and strategic tone of assigned dentsu client accounts to service their needs
Identify alternative income opportunities for assigned dentsu clients to sell through Amplifi product offerings
Ensure client deadlines and deliverables are completed in an accurate and timely manner
Working knowledge of Amplifi commercial partnerships deal terms i.e. inclusions and exclusions for correct activation across assigned dentsu clients
Develop relationships with commercial partners to understand their offerings and how they support Amplifi product offerings
Confidently lead monthly meetings and process meetings for assigned dentsu client accounts
Collaborate with Revenue Operations to make sure that campaign data is up to date and billings are going out correctly
Mediaocean Toolkit expert who can teach Associates and Senior Associates how to properly maintain campaign schedules
Delegate campaign tasks to Associates and Senior Associates where applicable
Act as a resource for Associates and Senior Associates for advice council and mentorship
Ability to break down escalated issues into critical parts and work to resolve
Consult with Senior Manager on client issues that may cause immediate impact to Amplifi revenue forecasts
Collaborate with Senior Manager to onboard new dentsu accounts
Qualifications:
Bachelors degree in Business Media Communications Finance or related field
3 years in a video digital social activation or investment role
Experience in media tools such as: MediaOcean Prisma National Toolkits Spot Toolkits
Knowledge of upfront scatter and / or barter marketplace
Strong understanding of media math and marketplace trends
Expresses oneself clearly and concisely
Highly organized and detail oriented
Advanced computer skills (MS Word Excel PowerPoint) and numeracy skills
#LI-JK1 #LI-Hybrid
The annual salary range for this position is $62100-$83088. Placement within the salary range is based on a variety of factors including relevant experience knowledge skills and other factors permitted by law.
Benefits available with this position include:
Medical vision and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave and
Paid parental leave.
At dentsu we believe great work happens when were connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices currently located in Chicago metro Detroit Los Angeles and New York City are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote depending on the role and business needs. Regardless of your work location we expect our employees to be flexible to meet the needs of our Company and clients which may include attendance in an office.
Location:
New YorkBrand:
AmplifiTime Type:
Full timeContract Type:
PermanentDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race color national origin sex sexual orientation gender identity age pregnancy childbirth or related medical conditions ancestry physical or mental disability marital status political affiliation religious practices and observances citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.
Dentsu is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us please send an e-mail toby clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
