Guest Service Associate Hk

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Responsibilities

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room the public area Executive Office etc. and other duties as assigned.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation productivity morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.

Operational Management

Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.

Qualifications :

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Remote Work :

Employment Type :

Full-time

Primary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.Ensure to remain alert courteous and helpful to the guests and co-workers at all time...

Primary Responsibilities

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room the public area Executive Office etc. and other duties as assigned.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation productivity morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.

Operational Management

Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.

Qualifications :

Knowledge and Experience

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Remote Work :

Employment Type :

Full-time

Key Skills

Anti Money Laundering
Electro Mechanical
General Insurance
AECOM
Export Sales
Accident Investigation

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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