Client Success Manager, Travel
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
We at Flywire are looking for a forward-thinking motivated and hardworking Client Success Manager to help with the delivery and execution of our solution to our new and existing Enterprise level business clients in the ANZ region. This individual should be a phenomenal teammate interested in building a new business unit and be motivated by success.
The Client Success Manager will work with the Travel Sales team and management in the execution of strategies and tactics designed to increase growth of the Enterprise Travel client base improve client retention upsell to increase revenue identify opportunities for improvement provide accurate and timely issue resolution and assure clients utilize Flywires Payment Solution. This includes:
- Building and maintaining strong relationships and communication within Enterprise level Travel business client accounts
- Creating the ideal strategy for each Travel business client to maximize money moved and increasing revenue through up-selling
- Providing clients with analytics and additional reporting mechanisms
- Working with existing business team to build out standard methodologies for client on-boarding
- Strategic Consultation - Become a payment expert for our merchants delivering expertise education leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client by gathering merchants feedback evaluating the evolution of merchant needs and communicating these to product and management personnel.
- Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining at all times a professional and ethical relationship with Travel clients when representing Flywire
- Execution and results oriented - A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive cross-functional initiatives in a fast-paced highly entrepreneurial environment with little supervision.
Qualifications :
Heres What Were Looking For:
- 5 years of relationship management account management experience or similar role
- Experience in inside sales handling customer objections and leading customer relationships
- Proven track record of strengthening and growing new and existing client relationships
- Excellent interpersonal analytical and planning skills
- Proficient presentation skills: ability to address all levels including senior executives
- Salesforce GSuite Asana Jira Slack Looker Smartsheet experience is a plus
- Preference to candidates in a central or eastern time zone
- Willingness to travel 25% of the time
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
#Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 cou ... View more
