HR Co-Ordinator

About us

At Resonate were on a mission to embed intelligent connected technology into the operational fabric of railway operations driving performance efficiency and innovation across the network.

Our vision is bold yet clear: to be the trusted partner leading the modernisation of railway operations through purposeful innovation. Were not just building technology; were building the future of how railways run.

We measure our success by the Resonate Test the moment when every Route and Operations Team says We couldnt run the railway without Resonate and Have you asked Resonate becomes the go-to question for technology solutions. Thats the impact were striving for and were looking for talented individuals who share our passion for making it happen.

If youre ready to be part of something transformative where your work directly enables safer smarter and more efficient rail operations wed love to hear from you.

Overview of the Role

The People Co-ordinator is a generalist role providing comprehensive operational support across all areas of Human Resources including recruitment employee relations administration HR systems and people processes. The role ensures the effective delivery of core HR activities across the employee lifecycle supporting managers and employees while enabling the HR function to operate efficiently consistently and in line with employment legislation and organisational policy.

Key Accountabilities

1. HR Operations & People Process Delivery

• Deliver operational HR support across the full employee lifecycle ensuring people processes are applied consistently fairly and in line with policy and employment legislation.
• Partner with managers to coordinate people activities such as onboarding role changes probation outcomes and exits ensuring timely and well-managed outcomes.
• Draft and manage employment documentation exercising judgement to ensure accuracy compliance and alignment with organisational standards.
• Maintain oversight of employee data and records ensuring HR systems accurately reflect workforce changes and support effective decision-making.

2. Recruitment & Resourcing Support

• Coordinate end-to-end recruitment administration including job adverts candidate correspondence interview scheduling and offer processing.
• Liaise with hiring managers candidates and external suppliers to ensure a professional and efficient recruitment process.
• Manage pre-employment checks and support onboarding activities to ensure a smooth transition for new starters.

3. First-Line HR Advisory Support

• Act as the first point of contact for routine HR queries from employees and managers.
• Provide clear guidance on HR policies procedures and standard people processes escalating complex or sensitive issues as appropriate.
• Support managers with consistent application of HR processes across the organisation.

4. HR Systems Data & Reporting

• Maintain HR systems and trackers ensuring accuracy consistency and timely updates.
• Produce standard HR reports and metrics such as headcount turnover absence and recruitment activity.
• Support audits data validation and continuous improvement of HR information and processes.

5. Policy Process & Compliance

• Support the implementation and administration of HR policies and procedures.
• Track mandatory training right-to-work checks probation reviews and other compliance activities.
• Ensure HR processes align with employment legislation and internal governance requirements.

6. Continuous Improvement & HR Projects

• Identify opportunities to improve HR processes documentation and employee experience.
• Support HR initiatives and projects such as engagement surveys policy reviews system changes or organisational development activities.
• Work collaboratively across the business to support people-related objectives.

Essential

• Demonstrable experience in a coordination operations or professional support role with responsibility for managing processes documentation and multiple stakeholders.
• Evidence of working in a role requiring strong organisation prioritisation and attention to detail particularly where accuracy and deadlines are critical.
• Ability to quickly learn and apply policies procedures and systems within a regulated or structured environment.
• Strong interpersonal and communication skills with the confidence to work with employees and managers at all levels.
• High levels of professionalism and discretion when handling sensitive or confidential information.
• Strong IT literacy including experience using systems to manage data and Microsoft Office applications (Word Excel Outlook).
• A proactive adaptable approach with the ability to manage competing priorities in a fast-paced environment.

Desirable

• Experience coordinating recruitment onboarding or similar end-to-end processes in any professional setting.
• Exposure to people-related compliance or governance-driven processes (e.g. training administration case coordination audits or reporting).
• An interest in developing a career in HR or People Operations with a willingness to learn and build technical HR knowledge.
• CIPD Level 3 or working towards

Competencies and Behaviours

We are looking for someone who:

• Takes a proactive hands-on approach to delivering HR support.
• Is organised reliable and consistently delivers high-quality work.
• Demonstrates a customer-focused mindset when supporting employees and managers.
• Handles sensitive matters with professionalism and discretion.
• Is adaptable collaborative and willing to develop across the full HR generalist remit.

So that you can thrive both in and out of work we offer the following on top of a competitive salary that rewards you for the value you bring:

• A meaningful role in a growing rail technology business with real industry impact
• Hybrid working
• 27 days annual leave in addition to public holidays
• 3 privilege days scheduled between Christmas/New Year
• Pension plan with matched contributions from 5%-8%
• Private Healthcare that covers you and your immediate dependents
• Group Income Protection cover
• Life Assurance
• Enhanced maternity paternity and adoption policies