Manager Customer & Central Resources
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Job Location:
Sherbrooke - Canada
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you interested in a leadership opportunity at the centre of municipal service delivery Strathcona County is looking for a Manager Customer and Central Resources!
In this strategic role youll oversee customer service communications bylaw compliance and technical systems that keep the County running smoothly. This is a hands-on leadership role blending strategy technology and people leadership to deliver outstanding public and internal service.
Key Responsibilities:
- Manage and oversee the Customer and Central Resources branch administration
- Prepare the branch operating budget including monitoring and verifying revenues/expenditures and planning for future financial needs
- Provide the necessary financial and employee resources to meet service level expectations in alignment with the Countys Strategic Plan
- Manage department technologies used in daily operations ensuring accurate timely information is used to make decisions on legislated applications
- Analyze existing workflows to identify inefficiencies and implement strategies to improve cross functional and interdepartmental processes
- Ensure integrated permitting/application functions are established and maintained as well as ensure accurate information is available to support customers on application requirements and processes
- Maintain professional and accountable application facilitation with a goal to supporting and simplifying processes for applicants and helping them successfully navigate our system
- Provide professional advice leadership assistance coaching and mentoring to staff and external
- customers/applicants
- Lead compliance and enforcement team in preparing timely accurate and consistent information around bylaw compliance
- Oversee the safe practice and consistency of regulations and legal obligations in the department in accordance with the Municipal Government Act and applicable bylaws
- Manage and oversee the licensing and leasing components of municipal land/property and collaborate with various legal and financial risk teams to ensure the Countys interests are upheld and protected
- Oversee data collection and reporting to ensure accurate data is being provided to internal and external groups such as Council the Financial and Strategic Services Department Statistics Canada Canada Mortgage and Housing Corporation etc.
Qualificationsand Skills:
- Degree or Diploma in a related field such as Planning Property Management or Public Administration
- Minimum of 10 years of experience working in a municipal planning and development department
- Demonstrated leadership abilities through past job experience including a minimum of 5 years of experience leading or supervising a team
- Strong knowledge of relevant and applicable federal provincial and municipal legislation policies processes and programs (ie. Municipal Government Act)
- Ability to integrate corporate wide strategic planning and development priorities within the community vision and policy framework
- Thorough understanding of departmental technology systems and their integration with others within the organization (POSSE/Winchester ePermits GIS Oracle Tempest)
- Solid background in customer service and process facilitation
- Exceptional communication public relations and interpersonal skills with the ability to facilitate mediate and influence outcomes through clear presentations reports and public engagement
- Ability to make informed decisions and provide guidance on complex development and enforcement issues with significant political community inter-municipal or administrative impacts
- Effective manager and mentor with well-developed leadership and coaching skills
Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety fairness and cooperation.
Why Join Strathcona County: (depending on position)
- Competitive salary and comprehensive benefits package which includes:
- Extended health and dental coverage
- Health and wellness spending account
- Life and disability insurance
- Retirement and pension programs
- Management Flex time
- Employee and family assistance program
- Commitment to employee development through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace
Equivalencies of education and experience may be considered.
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
Manager
Key Skills
- Employee Relations
- Succession Planning
- Employee Evaluation
- Human Resources Management
- Lean
- Lean Management
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- Human Resources
- Manufacturing
About Company
Set in the centre of Alberta’s energy and agricultural heartland, Strathcona County is a thriving, successful and vibrant community made up of the urban ar
