Supervisor, Branch Warehouse (Customer Service)
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Job Location:
Port Coquitlam - Canada
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Supervisor Branch Warehouse (Customer Service) is responsible for the safe accurate and efficient execution of warehouse and fulfillment operations. This role plays a critical part in delivering a consistent accurate and customer-first experience at the branch level.
The Supervisor oversees order processing customer communication customer quoting in alignment with national standards defined authority limits and established escalation paths. This role owns floor-level execution inventory accuracy warehouse labor coordination and safety compliance.
Serving as a key connector across functions the Supervisor acts as the primary point of contact for customers and collaborates closely with Sales Operations and Warehouse teams to ensure seamless execution.
This role reports to the Sales Operations Manager.
KEY OBJECTIVES AND RESPONSIBILITIES
Fulfillment & Shipping Execution
- Execute daily picking staging and shipping activities aligned to the approved shipping schedule.
- Translate approved shipping plans into daily execution priorities.
- Coordinate carrier pickups and outbound logistics execution.
- Proactively communicate execution risks constraints or deviations from plan.
Inventory Management & Accuracy
- Own inventory accuracy through disciplined cycle counts and physical inventories.
- Investigate and resolve inventory discrepancies.
- Ensure proper storage handling and material flow within the warehouse.
People Leadership & Safety
- Lead schedule and direct warehouse associates.
- Own safety compliance enforcement and execution training on the warehouse floor.
- Set clear performance productivity and safety expectations.
- Support hiring onboarding training and performance management activities.
Issue Investigation & Root Cause
- Investigate warehouse-related shortages damages and execution issues.
- Confirm facts constraints and root cause related to fulfillment failures.
- Document root cause and corrective actions and implement process improvements to prevent recurrence.
Customer Service & Order Management
- Enter manage and maintain customer orders accurately in the ERP system.
- Confirm pricing product availability lead times and delivery details in accordance with national guidelines.
- Communicate order status delivery timing and updates to customers.
- Service customers via phone email and in person at the branch.
- Maintain accurate customer records and documentation.
- Prepare complete customer quotes and material take-offs using approved tools pricing and national standards.
- Ensure quotes and take-offs are accurate complete and documented for Sales follow-up or customer approval without negotiating pricing or terms.
- Document outbound call activity and outcomes in the CRM.
- Identify potential project activity or growth opportunities and record them for Sales follow-up.
- Support outside sales representatives with order updates quotes and customer communication.
Qualifications :
- High school diploma required; post-secondary education preferred
- 2 to 4 years of customer service order desk or inside support experience
- 2 to 4 years of experience in warehouse or distribution operations
- Demonstrated people leadership and safety-focused mindset
- Forklift experienced required
- Experience in a building materials or distribution environment preferred
- Proficiency with ERP and Microsoft Office Suite
- Strong attention to detail and communication skills
Additional Information :
Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Loan Origination
- Inventory Control
- Basic Math
- Management Experience
- Account Management
- Banking
- Commercial Driving
- OSHA
- Home Care
- Mentoring
- Supervising Experience
- Phone Etiquette
About Company
Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals ... View more
