Administrative Assistant Syracuse, NY

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Administrative and Clerical Support:

• Provide administrative and clerical support to department managers and staff relieving them of administrative burdens.

• Coordinate messages appointments and information and manage billing processing file maintenance office supplies and mail.

• Research compile and proofread word processing assignments.

• Utilize Microsoft Access on a daily basis

• Operate automated office equipment.

• Perform general administrative duties and provide support to department managers.

• Effectively handle and direct incoming calls to ensure efficient communication.

Inventory and Equipment Management:

• Maintain meticulous inventory records of parts office supplies and shop supplies to ensure availability.

• Facilitate timely equipment repairs prioritizing customer requests and ensuring satisfaction.

• Expertly handle the shipping and receiving of parts with exceptional attention to detail.

• Undertake all aspects of testing equipment including shipping receiving and documentation.

Service and Scheduling:

• Skillfully schedule and dispatch a team of 10 service technicians optimizing productivity and meeting service demands.

• Provide prompt responses to service requests verify problem resolutions schedule appointments and meticulously track service orders.

Financial and Billing:

• Prepare accurate quotes upon customer requests.

• Take the lead in initiating installation agreements overseeing the process from request to completion.

• Ensure precise and timely billing for services rendered diligently tracking invoices and following up with customers until payment is received.

• Handle warranty claims efficiently adhering to established procedures.

• Maintain an updated management spreadsheet for Time & Material Install Agreements and Contracts.

• Conduct thorough verification of supplier statements for shop invoices ensuring correct booking on Purchase Orders and accurate pay dates.

• Collaborate with the Financial Analyst to ensure the accuracy of Tigerpaw our financial management software.

Location:

• The Administrative Assistant must live a commutable distance to the Syracuse NY office to support the Motorola Service Center.

Skills and Competencies:

• Highly organized and detail-oriented capable of managing multiple tasks efficiently.

• Excellent communication skills (written and verbal) for professional interactions with internal and external stakeholders.

• Proven ability to collaborate and build professional relationships with key partners and vendors.

• Demonstrated problem-solving skills to address daily operational challenges.

• Proficient in Microsoft Office Suite (specifically Microsoft Access) and Google Workspace with an aptitude for learning new organizational tools and applications.

Target Base Salary Range: $52000 - $63000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma and 1 years of experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.