Supplier Spektrum Management Group Ltd.

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2025-0369

Role Background

The NATO Communications and Information Academy (NCI Academy) located in Oeiras Portugal currently delivers NATO technical and operational training on a variety of hardware and software the light of these activities the NCI Academy is looking to outsource the delivery of Tools for Operations Planning Functional Area Services (TOPFAS) training as well as the development and updates of the training materials the management of course iterations and to provide SME support to NATO and National HQ as required. The contractor shall make available personnel capable of providing the services specified in this Statement of Work (SoW). The intent is to obtain the services of TOPFAS subject matter experts who can deliver training and update training materials.

The work shall involve TOPFAS training delivery iterations management course material development including e-learning content and management of existing e-learning content course update and TOPFAS Usage Mentoring to customers from the NATO Command Structure NATO Force Structure NATO member MODs and Partner Nations as well as testing TOPFAS software and provide bug reports. Course iterations delivery shall be conducted at the NCI Academy in Oeiras and optionally at any of the NATO or National locations listed in Annex B.

Role Duties and Responsibilities

• Instructor Preparation: The Contractor must prepare in advance for the iteration including checking the training material available preparing the lesson and testing the practical exercises to ensure smooth training delivery.
• Iteration Preparation: Ensure iteration preparation in accordance with SOP 07.01.10 and follow the course checklist on the Academy Training Management System. The Contractor is responsible for ensuring in coordination with the Learning Coordination and Support Branch (LCSB) the TOPFAS Section Head and Quality Assurance (QA) that the training environment is prepared and all training materials are available and up to date for the students.
• Course Delivery and Assessment: Successfully deliver the course iteration and complete all student assessments according to the supporting CCDs lesson schedule and lesson plan.
• First Impression Report: Provide a First Impression report (email) to the training section head or their representative immediately after course completion.
• Continuous Improvement Plan: Develop an end-of-course iteration continuous improvement plan within 5 working days of iteration completion in accordance with NCI Academy Academic Operations SOP 07.01.10 and QA guidance on the use of TMS to support continuous improvement.
• Bug Reports and Lessons Identified: Provide bug reports and Lessons Identified within 5 working days of iteration completion.
• For MTT: interview with the host training coordinator or their representative concerning the conduct of the course and a report of their assessment.
• Travel from Oeiras to MTT location (not for Live Online courses).
• Align with additional instruction or D&G from the TOPFAS ADY Section head

Essential Skills Experience and Certifications

• The candidate has a NATO SECRET security clearance provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• Fluent in English and must be able to read and write technical and user documentation.
• Advanced knowledge of TOPFAS Version 7 including TOPFAS OMT OPT SAT CAT and TWP.
• TOPFAS Trainer course qualification for SAT OPT and CAT and with in-depth experience of TOPFAS course delivery.
• Experience in delivery of TOPFAS User Courses (OPT SAT CAT) not less than 3 years.
• Experience in update and creating training content not less than 3 years.
• Advanced knowledge of word processing and graphics presentation tools.
• Working knowledge of spreadsheets e-mail Clients and Web Browsers.
• Working knowledge of videoconference tool and Learning Management System.
• Deep knowledge and experience of NATOs doctrine and standards relevant to Operations Planning.
• Knowledge and experience with NATO Command Structure and NATO Force Structure.
• Experience with development of technical documentation training materials and instructional aids not less than 3 years.
• Experience working in an International environment with Military and Civilian elements not less than 3 years.

Desirable Skills Experience and Certifications

• Knowledge and experience of working with NCI Agency.
• Knowledge and experience of working with the NCI Academy.
• NATO CIS Technical Instructor or equivalent qualification.
• Experience in delivery of live online courses.
• Knowledge of and experience with other existing NATO C2 and Functional Services (INTEL FS LOGFAS NCOP AIRC2IS etc.).
• Knowledge of modern education technologies (e.g. electronic whiteboards training videos) and authoring tools.

Language

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (3); Reading (3); and Writing (3) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).

Working Location

• Oeiras Portugal

Working Policy

• Hybrid (70% onsite/ 30% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance