Customer Success Manager Solutions Architect
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1 Vacancy
Job Summary
Location: Logan UT (In-Person On-Site)
Employment Type: Full-Time
About Us
Were a fast-growing software company based in Logan Utah on a mission to improve safety compliance and well-being in K12 schools through innovative technology. Were a small collaborative team where every member has a big impact. Our work directly supports educators administrators and students across the country.
About the Role
We are seeking a Customer Success Manager with a strong Solutions Architect mindsetsomeone who can bridge the gap between customer needs and technical this role youll own the technical onboarding configuration and long-term success of our customers. Youll work closely with school administrators and IT stakeholders to understand their environments design effective solutions and ensure our platform is implemented correctly and adopted successfully. This role is ideal for someone who enjoys hands-on technology systems thinking and consultative problem-solving while still building trusted long-term customer relationships. Experience in K12 is a plus but not required.
What Youll Do
Act as the primary technical and strategic point of contact for assigned customers.
Lead technical onboarding and implementation including system configuration integrations and best-practice setup.
Translate customer goals workflows and technical constraints into effective platform solutions.
Conduct deep-dive training sessions tailored to both technical and non-technical stakeholders.
Proactively monitor customer usage system health and adoption metrics to identify risks and opportunities.
Troubleshoot complex issues and coordinate with product and engineering teams when deeper technical support is required.
Partner with Sales during handoff and expansion conversations to ensure technical alignment and feasibility.
Gather customer feedback and technical insights to inform product improvements and roadmap decisions.
Identify opportunities for solution expansion optimization and long-term account growth.
What Were Looking For
2 years in a customer-facing role such as Customer Success Solutions Consulting Implementation or Technical Account Management (SaaS preferred).
Strong technical aptitudeyou enjoy learning how systems work and explaining them clearly to others.
Experience onboarding customers to software platforms including configuration training and go-live support.
Ability to translate complex technical concepts into clear practical guidance for customers.
Excellent communication skills with both technical and non-technical audiences.
Highly organized with the ability to manage multiple implementations and accounts simultaneously.
Comfortable working cross-functionally with sales product and engineering teams.
Experience with or exposure to K12 education compliance or regulated environments is a plus.
Why Youll Love Working Here
Play a key role in shaping how customers implement and succeed with our platform.
Join a small mission-driven team where your technical expertise has real impact.
Work closely with product and leadership influencing how the product evolves.
Collaborative supportive culture that values ownership and initiative.
Competitive salary and benefits package.
Company Industry
Internet Service Providers / Retail Appliances / Electrical and Electronic Equipment
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
