Senior Manager Value Excellence , Retail Business Services

Amazons Retail Business Services (RBS) Business Excellence team is seeking an exceptional Senior Program Manager to lead the Value Excellence workstream. This role is critical in identifying high-impact underserved areas creating proof of concepts and driving programs that deliver extraordinary returns on investment for Amazon and our Selling Partners.

Key job responsibilities
Lead the Value Excellence workstream to increase Orgs impact and ROI. Aggregate and analyze business metrics to identify opportunities for value creation and ROI improvement
Identify and prioritize high-impact underserved defect areas across Amazons ecosystem and develop proof of concepts for upstream defect elimination.
Partner with senior leaders across Business Units and external organizations to understand performance gaps and identify value creation opportunities
Build strong relationships with VP and Director-level stakeholders to secure buy-in for high-impact initiatives
Translate complex business problems into data-driven solutions with measurable outcomes
Foster innovation by identifying and implementing systematic mechanisms that amplify value and ROI
Lead and develop a team of Program Managers (L6 L5) Subject Matter Experts Business Analysts
Foster a culture of excellence continuous improvement and innovation within the team
Mentor and develop team members to build organizational capability


A day in the life
Youll start your day reviewing program metrics and identifying emerging opportunities for value creation. Youll partner with Amazon leaders to understand their most pressing challenges and translate them into actionable programs. Youll lead cross-functional meetings to drive alignment on high-impact initiatives work with your team to develop proof of concepts and present ROI analyses to senior leadership. Youll balance multiple programs simultaneously to reduce cost to serve improve growth and Selling Partner experience. Throughout the day youll remove blockers influence stakeholders and ensure your programs are on track to deliver extraordinary returns.

- 7 years of team management experience
- Bachelors degree or equivalent
- 10 years of program management experience in operations business excellence or related fields
- Proven track record of delivering large-scale high-impact programs with measurable ROI
- Deep knowledge of Lean Manufacturing concepts value streams and continuous improvement methodologies
- Experience with data analysis metrics-driven decision making and impact measurement
- Strong project management skills with ability to manage multiple complex initiatives simultaneously
- Experience dealing with ambiguity prioritizing needs and delivering measurable results in agile environments
- Knowledge of GenAI and commitment to continuous learning as GenAI evolves
- Demonstrated ability to influence senior leaders and drive organizational change

- Experience implementing repeatable processes and driving automation or standardization

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