Housekeeping Team Leader

What are we looking for

A Housekeeping Team Leader (Room) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

University / Pre-university graduate.

At least 2 years of guestroom work experience.

Good written and verbal skills.

Fluent in English to meet business needs advantageous.

Good knowledge of Housekeeping office daily operation.

Proficient in Microsoft Office housekeeping Opera and OnQ systems.

Actively listen to others and build on good ideas.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing Position Summary (bullet points)

As the Housekeeping Team Leader (Room) you will be responsible for performing the following tasks to the highest standards:

Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.

Work closely with the front desk team to ensure correct room status at all times.

Ensure guest privacy is respected when DND status is displayed.

Supervise the turndown service.

Responsible for strict key control.

Regularly inspect guest floor corridors and public areas.

Report maintenance issues promptly to Engineering.

Ensure compliance of lost and found procedures.

Keep floors linen rooms and pantries neat and tidy.

Monitor productivity of the assigned Room Attendant.

Check team members grooming personal hygiene and appearance.

Assist with team members training and development.

Provide ongoing advice and support to team members under your supervision.

Provide one to one instruction to team members when required.

Seek opportunities to improve guest service consistently from guests comments.

Take appropriate action to resolve guests complaints.

Ensure all reports are completed on a timely basis.

Adhere by the hotels policies and procedures Hilton code of business conduct the hotels team member handbook security and emergency policies and procedures.

Perform any duties assigned by the Management team deemed necessary.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

OTHER CONSIDERATIONS:

Attends daily meeting and communicates special instructions to team members

Assists Room Attendants when they are shorthanded hands on approach

Provide trainings for new recruits

Assist with room inventories

Reports losses from rooms

Supervises turn down service

Investigates complaints and take corrective measures

Attends training conducted by training department

Be familiar with Housekeeping office/Laundry procedures

Any other duties assigned from time to time by Executive Housekeeper/Assistant Executive Housekeeper