Outbound Telesales Team Lead Senior Telesales Team Leader

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

JOB RESPONSIBILITIES:

Lead motivate and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
Develop and implement telesales strategies to drive revenue acquire new customers and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance providing regular feedback and guidance and assisting in improving sales results.
Provide ongoing training coaching demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
Oversee and when necessary participate in customer calls to ensure high-quality service and to resolve any escalated issues.
Set and review sales targets ensuring the team meets or exceeds set goals for revenue conversion rates and other KPIs.
Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

JOB REQUIREMENTS:

Minimum of 5 years in telesales with at least 3-5 years in a team lead.
Strong leadership and team management skills.
Excellent communication and negotiation abilities.
In-depth understanding of telesales techniques and customer engagement.
Proficiency in CRM software (e.g. Salesforce HubSpot) and Microsoft Office Suite.
Highly motivated goal-oriented and driven.

BENEFITS: