Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Expectations
Build your career and Australias future.
Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.
A fantastic opportunity has presented itself for a Service Delivery Manager reporting to the Executive Manager Customer and Products and RSP Systems Operations.
A bit about your role
As the Service Delivery Manager you will be accountable for the end-to-end delivery governance and optimisation of IT services supporting nbns partners. You will lead the performance and resilience of nbns Interfacing Platform Services ensuring partner satisfaction and compliance with Wholesale Broadband Agreement obligations and commercial commitments. This role will see you champion operational excellence uplift service maturity and embed a customer-first culture across the organisation.
You will be at the centre of partner engagement building trust-based relationships resolving escalations and providing clear insights into performance and improvement initiatives. With a strong focus on innovation you will identify opportunities to leverage automation and AI-enabled technologies to enhance service accuracy efficiency and scalability. You will also play a key role in guiding change leading technology integrations and process transitions with care and clarity ensuring minimal disruption for partners and internal teams.
This position requires disciplined time management and workload prioritisation in a complex operational environment including participation in after-hours and weekend support during critical events. Your leadership will extend across cross-functional teams aligning priorities and fostering collaboration to deliver consistent outcomes that reflect nbns strategic commercial and regulatory objectives.
A bit about you
As a Service Delivery Manager youll play a key role in driving large-scale transformation programs that shape the future of nbn. Youll lead initiatives end-to-end ensuring projects are delivered on time within budget and aligned with enterprise goals. Success in this role means building strong relationships fostering collaboration and influencing outcomes across multiple business units. Youll thrive in complex environments balancing priorities while maintaining governance and quality standards.
To excel youll bring experience in a relevant field certifications such as PMP Prince2 Agile or Change Management and at least six years of experience managing enterprise-level transformation programs. Your strengths will include strategic thinking clear communication and exceptional stakeholder engagement. Leadership negotiation and planning skills are essential along with the ability to manage risks budgets and resources effectively. If youre highly organized adaptable and passionate about delivering meaningful change this role offers the opportunity to make a real impact.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered.
For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on Thursday 22nd January 2026
To be eligible for this role you must have full working rights in Australia.
Worker Type
Fixed Term (Fixed Term)Time Type
Full timeRequired Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
