Operations Associate Manager

You will act as the primary point of contact between operations and internal client services driving operational design delivery and continuous improvement. This role ensures high-quality timely client deliverables operational excellence and team engagement while fostering innovation and automation.

Key Responsibilities

Client Solutioning & Stakeholder Management

Serve as the front-facing contact for client operational queries ensuring accurate and timely delivery.

Collaborate with cross-functional teams to manage projects and deliver client commitments.

Proactively communicate risks delays and solutions to stakeholders.

Drive quality improvement initiatives (Root Cause Analysis Operational Excellence programs).

Process Excellence & Automation

Define document and monitor processes ensuring compliance and continuous improvement.

Identify automation opportunities and implement efficiency enhancements.

Partner with statistical and market data teams to improve data quality and standardization.

Project & Quality Management

Scope project requirements accurately and manage stakeholder expectations.

Prepare and track KPIs for on-time delivery and data accuracy.

Support deployment of new initiatives and ensure effective implementation.

Team Leadership

Lead and develop a team of analysts/specialists fostering engagement and performance.

Allocate resources effectively monitor KPIs and act as an escalation point.

Coach team members identify talent and manage performance improvement plans.

Qualifications

Bachelors/Masters degree.

Minimum 45 years of experience in operations with proven leadership skills.

Strong communication and stakeholder management skills.

Analytical mindset with problem-solving ability.

Exposure to process improvement methodologies and project management.

Technical familiarity with tools like Power BI and automation platforms.

Fluency in English; additional languages are a plus.

Competencies

Leadership and People Management

Stakeholder Engagement

Process Optimization and Automation

Analytical Thinking and Problem Solving

Project Management and Delivery

Communication and Collaboration

Additional Information :

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time