Learning & Development Manager

1. Training Strategy & Planning

• Develop and execute the annual training plan in alignment with hotel objectives and brand standards.
• Conduct Training Needs Analysis (TNA) in collaboration with Heads of Departments (HODs).
• Prepare and manage the L&D budget effectively.
• Ensure compliance with corporate training requirements and brand learning initiatives.

2. Service Excellence & Brand Standards

• Drive luxury service culture in accordance with Raffles brand standards.
• Conduct service excellence training grooming sessions and brand immersion programs.
• Support departments in preparing for quality audits and maintaining high guest satisfaction scores.
• Reinforce LQA standards through structured training programs and coaching.

3. Leadership & Talent Development

• Design and facilitate leadership development programs for supervisors managers and high potentials.
• Coordinate succession planning initiatives with department heads.
• Provide coaching and mentoring support to leaders.
• Support performance management processes through competency development.

4. Orientation & Onboarding

• Lead and conduct employee orientation programs.
• Ensure smooth onboarding experience for new hires.
• Monitor probation progress and support integration into the hotel culture.

5. Compliance & Mandatory Training

• Ensure all mandatory training (fire safety hygiene code of conduct etc.) is conducted and documented.
• Maintain accurate training records and reporting systems.
• Ensure compliance with local labor regulations and corporate policies.

6. Learning Culture & Engagement

• Promote a learning culture across all departments.
• Encourage cross-training and multi-skilling initiatives.
• Organize workshops knowledge-sharing sessions and learning campaigns.
• Support employee engagement initiatives related to development and growth.

7. Evaluation & Reporting

• Monitor training effectiveness through feedback assessments and KPIs.
• Provide monthly training reports to HR Director and General Manager.
• Track training hours participation rates and ROI indicators.

Qualifications :

Qualifications & Experience

• Bachelors Degree in Hospitality Management or related field.
• Minimum 35 years of experience in Food & Beverage operations.
• Minimum 2 years in a training or supervisory role.
• Strong knowledge of luxury service standards.
• Certified trainer qualification is an advantage.
• Knowledge of HACCP and food safety standards is required.
• Excellent communication and presentation skills.
• Strong coaching and mentoring abilities.
• Proficiency in Microsoft Office; familiarity with LMS is an advantage.

Additional Information :

• Bachelors degree in Human Resources Hospitality Management Business Administration or related field.
• Minimum 35 years of experience in Learning & Development preferably within luxury hospitality.
• Strong facilitation presentation and communication skills.
• Experience in designing leadership and service excellence programs.
• Knowledge of adult learning principles and instructional design.
• Strong organizational and project management skills.
• Proficiency in MS Office and training management systems.
• Fluent in English and Khmer language proficiency

Remote Work :

No

Employment Type :

Full-time