Director, Product Operations

Artificial Intelligence. Actual Impact.

At Docebo AI isnt just a buzzword - its how we help teams move faster perform better and focus on the work that actually matters. Our learning platform is built with smart time-saving tools that personalize training cut the busywork and make learning feel like less of a chore (and more of a superpower).

Were building the future of learning and were doing it with a team that loves to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real people - not just in theory - youre in the right place.

Still thinking it over At Docebo values arent just posters on the wall they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other assume positive intent and make space for the differences that make our team stronger.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn.

About This Opportunity:

The Director of Product Operations is responsible for growing and leading a dedicated Product Operations team at Docebo streamlining and enhancing product-related processes to drive efficiency and cross-functional alignment. This is the right hand person of the head of product. This individual oversees product communications tools processes and strategy research enabling Product Design Engineering and Data teams to focus on innovation and deliver impactful products. The Director will consolidate key functions to optimize workflows ensure consistent execution and foster a data-driven approach to product decision-making.

Primary Responsibilities:

The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed

• Grow and Lead the Product Operations Team:
  Grow a dedicated team to manage product operations ensuring it supports Product Design Engineering and Data teams with the most effective tools processes and insights available.

• Enhance Cross-Functional Operations:
  Develop support and optimize product-related processes that streamline collaboration between Product & Technology teams and other departments freeing up time for innovation and development.

• Standardize Product Tools and Systems:
  Oversee the adoption and management of tools and systems used in product development ensuring teams have access to the best resources for their needs.

• Drive Product Strategy Research:
  Lead efforts to consolidate product-related insights and research into a central repository supporting more data-driven informed decision-making across teams.

• Improve Product Communication:
  Create and maintain communication protocols that ensure consistent and effective information flow among stakeholders aligning teams on priorities and strategies.

• Monitor and Report on Operational Efficiency:
  Define and track key performance indicators (KPIs) related to product operations using metrics to identify areas for continuous improvement.

• Facilitate Resource Planning and Budget Oversight:
  Manage budgetary responsibilities related to product operations ensuring financial resources are used effectively.

• Champion Process Adoption:
  Lead change management initiatives related to new processes tools or systems providing training and support to maximize engagement and adoption.

What it takes to be successful:

Success in this role requires strong leadership skills and a passion for improving operational efficiency. The ideal candidate will possess the ability to consolidate product functions under a unified approach fostering cross-departmental alignment and data-driven decision-making. A proactive and adaptable mindset is essential to drive change and continuously improve product operations at Docebo.

Education and Experience:

• Education: Bachelors degree in Business Engineering Computer Science or a related field

• Experience: At least 8 years of experience in product management product operations or related roles with 3 years in a leadership position.

• Operational Efficiency Expertise: Demonstrated experience in streamlining processes and improving cross-functional workflows.

• Data Analytics Skills: Proficiency with data analysis tools (e.g. Excel Tableau) to support data-driven decisions.

• Tools and Systems Management: Knowledge of project management and collaboration tools (e.g. Jira Confluence Asana).

• Change Management Abilities: Proven ability to lead change initiatives and drive the adoption of new processes and tools.

• Communication Skills: Strong written and verbal skills capable of creating clarity across diverse teams.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Benefits & Perks

• Generous Vacation Policy plus extra floating holidays to use for religious or cultural events that matter to you

• Employee Share Purchase Plan

• Career progression/internal mobility opportunities

• Four employee resource groups to get involved with (the Docebo Womens Alliance PRIDE BIDOC and Green Ambassadors)

About Docebo

Here at Docebo we power learning experiences for over 3000 customers around the world with our easy-to-use AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a Top SaaS e-learning Solution and are growing exponentially in the process.

Docebo is a global company with offices in North America EMEA APAC and more. Our people believe in six core values simply defined and manifested in everything we do - Innovation Simplicity Accountability Togetherness Curiosity and Impact. If this sounds like you now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Director