Jan'26 Oracle ERP India Senior Manager I, Application Support

I. Job Summary

The ERP or Finance Application Support Senior Manager oversees a team responsible for the day-to-day support planning for releases and upgrades and managing projects/enhancements for assigned ERP or Finance module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.

II. Essential Duties and Responsibilities

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Manages application support and enhancement projects working with the ERP team ERP Process Owners or Finance Process Owners and other stakeholders.
• Provide guidance and insight to upper management on all application-related updates which include upgrades patches incidents enhancements etc...
• Presents technical processes effectively to all levels of the organization (including technical and non-technical audiences Senior Leadership VPs and the C-level executives).
• Responsible for maintaining the Finance application without any business interruptions. (AP AR GL FA CM P2P C2P)
• Report status progress including any changes made to project plans and production support
• Responsible for systematic intake and coordination of the design build test and deploy phases of the application in accordance with established governance.
• Acts as change control leader - responsible for planning releases upgrades patches and configuration across the assigned Oracle module(s)/Finance Applications or ERP Applications.
• Contribute to product design and establishment of requirements.
• Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management.
• Provides consultative support to Functional Owners and other stakeholders regarding technical automated processes and address business issues.
• Work closely with product and release team (scrum ceremonies and release activities) during all phases of the development lifecycle.
• Delegate technical responsibilities and monitor the progress of projects.
• Review all work produced by the development team meets WM standards.
• Team performance management and training plan. Building a successful team and effective working relationships is a priority.
• Working closely with Oracle on platform maintenance and support
• Manage and guide the technical team for production support and application enhancement.
• Responsible for new implementation and support to the ERP cloud which may include coordination with vendor WM internal team and product team.
• Provides weekly status reporting risk & issue log and application updates. Appropriately escalates issues that may put projects deliverables timelines or day-to-day support at risk.
• Drives the team to meet project plan deliverables and timelines with a focus on standardization simplification and alignment of business processes across the enterprise.
• Manages engagement with external vendors for support WM internal application enhancements roadmap discussions and issue reporting/escalation.
• Works with Functional team to optimize processes and evolve to best meet business needs.
• Responsible for Tier 2 support escalations and issue resolution supports change management with system information.
• Champions data and process governance

III. Qualifications

A. Required Qualifications

• Bachelors Degree in Engineering or any technical field
• 12 years of Oracle ERP support experience leading Service Delivery and managing vendor relationships

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.