Director, Communications eCommerce & Marketplace
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Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 110000 - 220000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
Director Global Communications eCommerce & MarketplaceLocation: Bentonville AR
As a key leader within Walmarts U.S. eCommerce Communications team youll help define and lead the storytelling for Walmarts end-to-end eCommerce experiencewhere Marketplace first-party (1P) items digital innovation and physical stores come together. From seller-powered assortment and Walmart Fulfillment Services to AI-driven experiences like Sparky virtual try-on and seamless store-connected shopping youll bring to life how Walmart delivers convenience value and innovation at unmatched scale.
Your work will position Walmart as a leader in omnichannel retailshowcasing how our eCommerce platform and nearly 5000 U.S. stores work together to create experiences competitors simply cant replicate.
About the Team
The eCommerce Communications team sits within Walmarts broader Global Communications organization and is at the center of how we tell Walmarts digital retail story. We connect customers sellers associates and stakeholders to the technology people and platforms powering and the Walmart appfrom Marketplace and 1P assortment to AI-powered discovery blended digital and in-store experiences and seller innovation.
Working closely with partners across eCommerce Marketplace Merchandising Operations Technology Product and Corporate Affairs we craft narratives that highlight how Walmarts unique omnichannel model drives better experiences for customers and better outcomes for sellers and associates.
Were communicators who thrive at the intersection of retail technology and customer experienceand who know how to turn complexity into clarity and innovation into impact.
What youll do...
Strategic Communications & Leadership- Lead communications strategy supporting Walmarts broader eCommerce ecosystem including omni assortment and site and app experiences.
- Help position Walmart as a leader in omnichannel retail by telling integrated stories that connect digital innovation with physical store strength.
- Develop and execute proactive integrated campaigns that highlight how Walmarts eCommerce platform delivers convenience value and differentiation in a competitive landscape.
Omnichannel & Digital Experience Storytelling
- Support communications for key site and app enhancements including AI-powered experiences like Sparky virtual try-on and personalized discovery.
- Tell the story of blended digital and in-store experiencessuch as purchasing items online and completing services in-store mode and store-connected fulfillment.
- Translate complex technology and product innovation into clear customer-first narratives that resonate across audiences.
Cross-Functional Collaboration
- Partner across eCommerce Marketplace Stores Product Technology Merchandising Marketing and Corporate Affairs to deliver a cohesive and consistent eCommerce narrative.
- Work closely with product and tech teams to support launches updates and ongoing innovation storytelling.
- Support executive communications and thought leadership that elevate Walmarts position in eCommerce retail technology and omnichannel leadership.
Storytelling & Content Development
- Build compelling narratives that highlight how Walmarts eCommerce ecosystem benefits customers sellers and associatescombining scale innovation and trust.
- Develop executive messaging blog posts media materials and social content that bring Walmarts digital and omnichannel strategy to life.
- Serve as a spokesperson and trusted communications partner for eCommerce- and Marketplace-related initiatives and announcements.
Governance Issues & Optimization
- Partner with stakeholders to support governance related to Marketplace and site experiences helping enable growth while managing reputational risk.
- Use data insights and analytics to evaluate communications impact and refine strategy over time.
- Monitor trends across eCommerce AI retail technology and omnichannel innovation to keep Walmarts storytelling fresh relevant and forward-looking.
What Youll Bring
- Proven experience leading strategic communications or public relations in eCommerce retail technology or platform-based businesses.
- A strong understanding of omnichannel retail and the ability to tell integrated stories across digital and physical experiences.
- Experience translating complex product AI or technology innovation into clear compelling narratives.
- A track record of building cross-functional communications programs that drive awareness understanding and reputation growth.
- Strong writing editing and storytelling skills across executive media and digital channels.
- Executive presence sound judgment and the ability to navigate a fast-paced matrixed organization.
- Curiosity adaptability and an innovative mindset aligned with Walmarts leadership in modern retail.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $110000.00 - $220000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Minimum Qualifications: Bachelors degree in Communications Public Relations Business or related field and 5 years experience in public relations communications or relevant area OR 7 years experience in public relations communications or relevant area. 2 years supervisory experience or experience leading cross-functional teams.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Government Relations Media Relations Retail IndustryPrimary Location...
702 Sw 8Th St Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
