Senior Manager, Employee & Labour Relations

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

Reporting to the Director Employee & Labour Relations the Senior Manager Employee & Labour Relations is responsible for the leadership management and administration of the two collective agreements with Amalgamated Transit Union (ATU) Local 1587 and International Association of Machinists and Aerospace Workers (IAMAW) Local 235. The Senior Manager acts as a lead participant in negotiations and all workplace conflict resolution matters including strategic grievance and arbitration processes.

The role leads coaches and develops a team of Employee & Labour Relations and Alternative Dispute Resolution Managers offering guidance direction and consultation to staff reporting into the Senior Manager Employee & Labour Relations. The Senior Manager is accountable for the delivery and continuous improvement of alternative dispute resolution (ADR) services ensuring timely fair and effective resolution of workplace conflicts through mediation facilitated dialogue and other restorative approaches.

The Senior Manager manages all Metrolinx grievance and mediation processes and leads efforts to achieve satisfactory resolutions. They represent Metrolinx at the Grievance Settlement Board the Ontario Labour Relations Board (OLRB) and the Human Rights Tribunal of Ontario. The role also leads the team in preparing case files providing direction to internal and external legal counsel and supporting coordination of evidence.

What will I be doing

Lead Employee and Labour Relations (ELR) and Alternative Dispute Resolution (ADR) teams providing strategic direction mentoring coaching and career development.
Serve as an escalation point for executive leaders on employment issues including policy interpretation collective agreement interpretation dispute resolution and workplace investigations.
Oversee grievance management mediation arbitration and tribunal representation.
Provide strategic leadership and analysis to issue management to support the implementation of broader organizational objectives.
Manage and provide leadership in collective bargaining preparation support strategy development negotiations and implementation of agreements.
Develop and embed the ELR Operating Model across the Human Resource (HR) Division and business units.
Ensure compliance with labour legislation Human Rights Code and Public Service of Ontario Act.
Maintain and integrate ELR policies and procedures; lead internal education programs on agreements and workplace policies.
Conduct data analytics and reporting to identify trends risks and improvement opportunities.
Adapt client centric approaches to ELR Operating Model and identify opportunities to create efficiencies in processes and procedures.
Build trusted relationships with senior leaders and external stakeholders to support strategic outcomes and resolve conflicts.
Lead internal and external consultations to advance Metrolinxs brand and regional planning initiatives.
Develop and present strategic communications to internal and external audiences.
Identify and implement process improvements and best practices in ELR operations.
Lead a high-performing team of senior subject matter experts building leadership capability in complex and sensitive workplace matters.
Provide strategic expertise to drive innovation consistency and risk mitigation while strengthening organizational outcomes.
Apply strategic judgment to day-to-day operations anticipating broader business legislative and operational impacts.
Inform strategic planning through strong industry awareness and continuous improvement initiatives.
Oversee budgets staffing procurement and cost-optimization initiatives aligned with corporate objectives.
Ensure effective delivery of projects by managing timelines budgets risks and outcomes.
Identify and communicate ELR-related cost and risk implications recommending efficiencies and cost-saving measures.
Foster a values-driven client-focused high-performance culture aligned with Metrolinxs employer brand.
Lead internal teams and external consultants providing clear direction performance oversight and accountability.

What Skills and Qualifications Do I Need

Completion of a degree in business administration human resources management law or related field or a combination of education training and experience deemed equivalent.
Demonstrated experience in labour and employee relations including grievance and arbitration management collective agreement negotiation interpretation and advice management of hearings and collective agreement negotiations and demonstrated experience in leading a functional team in human resources and/or labour and employee relations.
Transformational Leadership & Change Management: Proven ability to lead organizational change assess and manage risk and apply lessons learned to solve complex challenges and drive continuous improvement.
People Leadership: Demonstrated ability to lead motivate and develop high-performing teams and cross-functional groups setting clear expectations and delivering results.
Labour & Employment Law Expertise: In-depth knowledge of relevant legislation including the Employment Standards Act Occupational Health & Safety Act Human Rights Code and collective bargaining frameworks.
Project & Program Management: Extensive experience managing large interdependent high-impact projects using structured methodologies. Skilled in resource planning progress tracking and performance monitoring to ensure alignment with corporate standards.
Communication & Influence: Exceptional written verbal and presentation skills to effectively engage and influence senior leadership stakeholders and external partners.
Strategic Planning & Policy Development: Experience leading strategic initiatives problem solving business planning and policy development with a focus on risk mitigation compliance and operational excellence.
Customer & Facilities Management: Adept at resolving service issues managing facilities operations and ensuring high levels of customer satisfaction through diplomacy and negotiation.

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email @.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LI-MM3

Required Experience:

Senior Manager

Description Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to T...