Kiosk Field Support (Reno)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Product Technology team is comprised of the brightest minds in Tech and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. Were looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market! The Kiosk Field Support position supports Sports Book operations with kiosk drops cash moves and supply deliveries and achieves the following
WELCOME TO THE EMPIRE! Caesarsis one of thebiggestnames in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
On the Technology side weve built an entire sports betting and iGaming platformfrom the ground up in less than 3 years. Through continuous improvement and data-informed product development we areadding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. Were looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!
The Kiosk Field Support position supports Sports Book operations with kiosk drops cash moves and supply deliveries and achieves the following
What You Will Do:
- Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals.
- Identify and act on opportunities to improve support mechanism as to best support book teams and DM.
- Resolve and report book team concerns/complaints on kiosk operations.
- Proactively build and retain great working relationships with District Managers and casino partners.
- Deliver a compliant environment with Gaming Control Board Laws regulations rules and procedures.
- Collaborating with the other members of the sportsbook team and Management to create long-term support strategy.
- Communicate effectively cascade relevant information and encourage feedback
- Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors.
- Promote a positive image for William Hill within the industry and community
What You Will Need:
- Creative problem-solving skills.
- Strong technical understanding of CBS equipment
- Ability to identify and fix problems without supervision
- Strong analytical skills
- Ability to manage a diverse range of activities
- Effective at planning and prioritizing
- Willingness to drive on a regular basis
Physical Requirements:
- Must be able to stand for extended periods of time
- Must be able to lift pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and ... View more
