Ecommerce Admin & Customer Support VA

Looking for candidates from the Philippines
Position: Ecommerce Admin & Customer Support VA
Work hours: 9:00 AM - 6:00 PM NSW AU Time Zone
Compensation range: AUD2500-3000/month

At RunRemote our mission is to help connect the top-rated remote talent with the worlds best job opportunities. Our key markets and clients are located in the US AUS UK & Canada just to name a few. All of our roles are full-time and 100% remote cutting out the daily commute and providing top-rated talent with the best job opportunities all from the comfort of their home.

About our client

Our client is an award-winning and purpose-driven Australian skincare brand committed to delivering high-performing clean formulations inspired by nature and developed with wellness at its core. Committed to sustainability and ethical practices every product is vegan cruelty-free and crafted in small batches to ensure quality and integrity. With a growing community and a strong digital presence they continue to expand their reach across Australia and beyond.

About the role

We are looking for an Ecommerce Admin & Customer Support VA responsible for ensuring smooth daily e-commerce operations and delivering excellent customer support across customer service sales administration operations inventory and logistics.

This role is critical to maintaining data accuracy smooth operational workflows and excellent customer experiences. The ideal candidate thrives in a fast-paced environment is confident working across multiple systems and is proactive reliable and solutions-focused.

Responsibilities:

A. Customer Service & Sales Administration

• Manage customer enquiries via Gorgias email social media and live chat providing timely professional and brand-consistent responses.

• Track resolve and escalate customer issues as needed.

• Support sales administration including promotional send-outs giveaways ad hoc orders and sales order data entry for marketing campaigns.

B. Operations Inventory & Logistics Support

• Manage service requests drop shipments branch transfers and PO processes ensuring data accuracy.

• Maintain vendor and product data coordinate inventory across warehouses and support 3PL and fulfilment operations.

• Conduct cycle counts and monthly stocktakes reconcile discrepancies and manage logistics documentation.

C. Reporting & Systems

• Prepare daily weekly and monthly operational inventory and sales reports.

• Ensure data integrity across ERP WMS and e-commerce platforms.

• Assist with process documentation continuous improvement and compliance adherence.

D. Founder & Brand Social Support

• Create and manage Founder social content structure calendar and filming schedule.

• Coordinate filming schedule and publish content on multiple platforms.

E. Marketing Support

• Support Klaviyo campaigns Shopify product/content updates blog implementation and research tasks.

• Maintain content calendars asset folders and timelines.

• Support the Sales Manager with administrative tasks such as managing wholesale orders and spa accounts onboarding of therapists and adding them to the system and maintaining wholesale price lists in Excel.

Requirements:

• At least 3 years of experience in administration operations logistics inventory supply chain or customer service roles.

• Experience in retail e-commerce manufacturing or distribution environments is strongly preferred.

• Proficiency with Shopify and ChatGPT or other AI tools is required.

• Experience with Cin7 or other ERP/WMS platforms.

• Strong skills in Excel; familiarity with Outlook Word Canva Kajabi and is a plus.

• Exceptional attention to detail accuracy and organisational skills.

• Ability to manage multiple priorities across customer support sales administration inventory logistics and other activities.

Benefits (Inclusive in the given salary range):

• AU$50 Internet Allowance

• AU$50 HMO allowance

• 20 days Paid Time Off