Program Manager

Geelong - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Program Manager Client Centric Response

Full time fixed term role (12 months)
Geelong office location with flexible hybrid working
Offering a competitive base salary of circa $180000 plus super and benefits

Grow your career by supporting real progress

Right now were seeking a Program Manager who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. Thats truly rewarding work that will help us continue to deliver life-critical services where it matters.

Find out more about our shared purpose and what drives every one of us.

About the role

The Program Manager - Client Centric Response plays a critical role in leading a high-impact transformation program that improves client outcomes while addressing inefficiencies across claims pathways resolution processes and payment and onboarding systems.

This program is designed to tackle challenges such as inefficient client segmentation prolonged journeys rising costs and operational rework. Through modernising processes systems and ways of working the program aims to deliver more efficient client-centred outcomes while improving satisfaction and long-term sustainability.

In this role you will be responsible for planning directing and governing a complex program of work spanning people process technology and data. You will work closely with senior leaders and project teams to ensure delivery is aligned to strategic priorities delivered within budget and schedule and achieves measurable sustainable outcomes.

About the Team

Reporting to the Program Director - Service Design this role sits within the Enterprise Transformation division. The team operates in a highly collaborative and outcomes-driven environment underpinned by trust autonomy and shared accountability. Leaders are encouraged to take ownership of their delivery space while partnering closely across the organisation to achieve sustainable enterprise-wide change. You will lead three Project Managers.

What were looking for

Experienced Program Leader

You bring proven experience leading complex programs of work within large or regulated organisations managing multiple projects concurrently and delivering outcomes across the full project lifecycle. You are confident governing interdependencies managing risk budgets and dependencies while ensuring delivery meets time cost and quality expectations.

Digital & Transformation Mindset

You take a digital-first approach to delivery and are comfortable working across Agile hybrid and traditional methodologies. You actively look for ways to modernise ways of working apply Lean principles and drive continuous improvement across people process and technology.

Collaborative & People-Focused Partner

You build strong trusted relationships with Program Sponsors senior leaders and delivery teams aligning priorities and navigating complexity with clarity and confidence. You create a culture of high performance and accountability bring people on the journey through change and role-model a human-centred approach to transformation.

Take the next step in your career. Apply now.

Click apply to submit your Cover Letter and Resume. If successful youll progress to a phone screen and/or interview. All applicants will be advised of the outcome of their application.

For more information read the attached Position Description or contact Carlee Baxter Program Director Service Design at for a confidential discussion. Applications for this role will be accepted up until 11:55pm on 21st January 2026.

If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.

A safe place to work

Were committed to the health safety and wellbeing of employees. This extends to inclusion diversity and accessibility in our employment practices and encourage Aboriginal and Torres Strait Islander people people with disability men women and gender diverse people culturally diverse and LGBTIQA people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.

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A current TAC employee is eligible to apply for another position at TAC if:

The employee has been in their current position for at least 12 months; and
Has attained at least a competency 2 (for job groups 1-5); and
Is not currently on a Performance Improvement Plan (PIP)

Please note labour hire staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.

Required Experience:

Manager

Program Manager Client Centric ResponseFull time fixed term role (12 months)Geelong office location with flexible hybrid workingOffering a competitive base salary of circa $180000 plus super and benefitsGrow your career by supporting real progressRight now were seeking a Program Manager who will co...