Case Manager

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in SiliconValley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborativepartnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home whileproviding intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE
LifeMoves Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOTcollaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability.
HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.
The HOT Northern Region SFO Outreach Case Manager plays a key role in supporting people moving toward safe stable housingand greater self-sufficiency. This position reports to the Associate Program Director and provides direct outreach and engagementprimarily to people living outside without shelter as encountered inside or in close proximity to the San Francisco Airport (SFO). Thisrole provides case management services life skills support and resource connections. They work in partnership with clients to setgoals celebrate progress and overcome challenges. Using a trauma-informed and strengths-based approach this position buildstrust and respect making sure clients feel heard valued and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services building support networks facilitating groups andactivities advocating for equitable access and providing crisis intervention when needed. Beyond working directly with clients thisrole may help to improve the overall program by sharing ideas identifying service gaps and helping strengthen communityrelationships. This role maintains clear documentation contributes to program planning and reporting and models professional ethicalbehavior and works closely with their teammates to provide high-quality coordinated care. Through their efforts staff empower clientsto grow their strengths reach their goals and build a better future.
Key responsibilities include supporting clients by connecting them to services building support networks facilitating groups andactivities advocating for equitable access and providing crisis intervention when needed. Beyond working directly with clients thisrole may help to improve the overall program by sharing ideas identifying service gaps and helping strengthen communityrelationships. This role maintains clear documentation contributes to program planning and reporting and models professional ethicalbehavior and works closely with their teammates to provide high-quality coordinated care. Through their efforts staff empower clientsto grow their strengths reach their goals and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

• Develop implement and update individualized case plans addressing housing employment benefits health and well-being based onclient strengths and goals.
• Support clients with housing searches employment preparation benefits access life skills development resume and cover letterbuilding and navigating employment and housing resources.
• Assist clients with enrollment in benefit programs such as General Assistance CalFresh and Cash Assistance Program forImmigrants.
• Coordinate with healthcare providers to support physical and behavioral health needs including scheduling appointments arrangingtransportation and accompanying clients as needed.
• Facilitate client-centered groups workshops and educational sessions to build skills and confidence.
• Serve as a liaison between LifeMoves and community partners connecting clients to services and educating partners on trauma-informed care.
• Coordinate with public partners including probation officers Veterans Affairs APS CPS and other agencies to support client needsand program goals.
• Support clients in interactions with landlords employers and agencies providing mediation and conflict resolution as needed.
• Advocate for client rights reduce stigma around homelessness and mental health challenges and highlight client strengths whencollaborating with partners.
• Maintain accurate up-to-date client records case notes reports and program data in HMIS and the LifeMoves internal system.
• Track client progress program outcomes housing placements employment successes and community partnerships.
• Provide crisis intervention and make referrals to appropriate services when necessary.
• Participate in weekly case conferences monthly trainings and regular supervision to strengthen skills.
• Complete all required trainings including CPR Mental Health/First Aid Nonviolent Crisis Intervention HMIS internal databasetraining and additional Relias courses on trauma-informed care mental health substance use crisis response and professionalboundaries.
• Attend continuing education opportunities to grow expertise and maintain best practices.
• Be available for occasional evenings and weekends and assist with additional duties as assigned to meet program and client needs.
• Engage and assist unhoused clients at encampments streets or other locations where they reside.
• Respond to outreach service requests from Dispatch or community partners.
• Support individuals and families seeking shelter or housing by connecting them to Core agencies or other essential services.
• Provide basic needs such as snack packs and hygiene products as available.

Shift - Monday-Friday 4:00 pm-12:30 am

QUALIFICATIONS

• Educational Requirements: Associates Degree in related field preferred; or High School Diploma/GED with 5 years of equivalentexperience in related field. Related fields may include direct involvement in peer advocacy community outreach housing services orroles within the homelessness services field.
• Demonstrates care respect and empathy working effectively with people from diverse backgrounds and committed to diversityequity inclusion and belonging (DEIB) practices. Welcomes everyone with kindness respect and non-judgment.
• Maintains professionalism and emotional regulation staying calm and supportive under pressure and applying de-escalationtechniques to ensure safety and positive outcomes.
• Open to feedback and continuous learning with a strong growth mindset and curiosity about trauma-informed care crisis support andharm reduction practices.
• Works well independently and collaboratively communicates clearly follows directions and seeks guidance when needed.
• Maintains clear unbiased and professional documentation and communication.
• Demonstrates strong organizational skills attention to detail initiative and active engagement with clients colleagues and communitypartners.
• Proficient with basic technology including phone and messaging systems email Microsoft Word Excel and databases for
• administrative tasks case management reporting and outcome tracking.
• Advocates effectively for clients helping them navigate systems access benefits and ensuring equitable treatment across providersand agencies.
• Identifies and leverages community resources to meet diverse client needs connecting clients to housing employment health andsocial services.
• Applies strong problem-solving and research skills to track resources address issues and develop solutions for clients needs.
• Builds and maintains partnerships with community organizations service providers and external agencies demonstrating strongcommunication and collaboration skills.
• Possesses specialized knowledge in outreach including safely and appropriately engaging individuals where they reside.
• Fluent in English and Spanish both spoken and written.

COMPETENCIES

• Job Knowledge:Understands job duties and performs tasks with accuracy. Commitment to
• Growth:Demonstrates a selfless commitment to others on the team including activity-based dependability self- improvementactivities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance
• Improvement:Sets performance goals establishes the approach creates a learning environment.
• Time Management and Reliability:Manages workload effectively and meets deadlines.
• Proactive Collaboration:Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledgecommunicates openly and anticipates needs to support collective goals. Builds trust by contributing ideas offering assistance andensuring alignment to achieve results together.

SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This position requires regular travel between agency sites community partner locations client service events and internal and
external meetings.
A valid California drivers license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evenings or weekend travel may be required to attend community events or support client services. Must maintain vehicle
insurance as required by law and agency policy.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position
successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the
duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must
frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with
hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close
vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we
serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin
political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership
in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are
bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other
marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments
where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to
review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail
all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that
may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be
considered part of the job holders responsibility.
If you require a disability accommodation during the application process please contact the Human Resources Department at .