Business Facilitation Team Leader

Are you a dynamic and motivated leader excited by the opportunity to make a real difference in the lives of people living with disability

An exciting opportunity is available for a Team Leader within the Business Facilitation Team. This position plays a crucial role in leading and supporting Business Support Officers ensuring the delivery of high-quality administrative services and compliance with the NDIS framework. You will be responsible for overseeing daily operations cultivating a positive work environment and driving continuous improvement within the Business Facilitation Team.

Benefits That Matter:

• Competitive Salary: Level 5 (Social Community Home Care and Disability Services Industry Award 2010) superannuation (12%)

• Hybrid Work Environment: Based in Dubbo or Orange

• Tax-free salary packaging up to $15900 per year (pro-rata)

• Enjoy a tax-free meal & entertainment card up to $2650 per year (pro-rata)

• Fitness Fanatic Weve Got You Covered: Fitness Passport to Energise Your Lifestyle

• Be part of a culture that values diverse backgrounds and experiences

Key Responsibilities:

• Provide leadership and support to a team of Business Support Officers fostering a positive and collaborative work environment.

• Review systems and processes within the Business Facilitation Team to identify opportunities for improvement.

• Provide updates and guidance on NDIS pricing changes and the NDIS support catalogue to your team.

• Complete online client management reports and ensure all administrative tasks are completed accurately.

• Oversee compliance with the NDIS Act NDIS Terms of Business and Quality Standards.

• Build partnerships to strengthen the services offered to participants.

• Supervise support and review the performance of Business Support Officers managing rosters and tasks using EmpLive.

To be at the forefront of this opportunity you will have

Skills:

• Exceptional leadership and team-building skills with a focus on efficiency and motivation.

• Demonstrated exceptional collaboration skills working effectively with internal and external stakeholders to achieve positive outcomes.

• Strong administrative skills with high attention to detail and the ability to manage competing priorities.

• Excellent written and verbal communication skills.

• Proficiency in using Client Management Systems and Google Suite.

• Strong understanding of the National Disability Insurance Scheme including the NDIS Support Catalogue.

Experience:

• Demonstrated experience in financial roles exercising a high degree of autonomy.

• Demonstrated understanding of Supported Independent Living (SIL) funding and the requirements for Roster of Care (ROC) construction.

• Proven ability to deliver outcomes within agreed timeframes and quality standards.

Essential requirements of the role:

• A current NSW Drivers licence.

• The ability to obtain and maintain a paid Working with Children Check (WWCC).

• The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC).

• Completion of the NDIS Worker Orientation Module :// applying

  Please submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of this role.

  
  

  We encourage diversity and inclusion

  Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds including those from Aboriginal Torres Strait Island heritage and people with lived experience of disability.

  
  
  

  Applications close: The selection process will commence upon the receipt of applications and will close at 9am Monday 12th January 2026 or prior if a suitable candidate is found.

  Position Description