ServiceNow Administrator

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Location:Grand Rapids MI

Employee Status: Full-Time

Workplace Type:Hybrid

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The ServiceNow Administrator role is responsible for managing configuring and maintaining the ServiceNow platform. This role will work closely with key stakeholders to ensure that the ServiceNow applications meet the organizations needs improve service delivery and enhance the user experience throughout the credit union.

What youll do:

Configure and maintain the ServiceNow platform including creating and maintaining modules workflows business rules UI actions and data policies. Create and maintain ServiceNow catalog items and request forms.
Configure and maintain the ServiceNow platform including creating and maintaining modules workflows business rules UI actions and data policies. Create and maintain ServiceNow catalog items and request forms.
Monitor system performance identify bottlenecks and implement corrective actions to optimize the performance of the ServiceNow platform.
Diagnose and resolve system issues user inquiries and performance problems in a timely and efficient manner. Collaborate with development teams to identify and implement longterm solutions to recurring issues.
Ensure the security and compliance of the ServiceNow platform by managing user access roles permissions and maintaining security practices in line with organizational policies. Conduct regular audits and ensure the platform complies with organizational and legal standards. Implement best practices for data security backup procedures and disaster recovery processes.
Participate in the design and execution of new projects ensuring seamless integration with existing systems and processes. Work closely with business units throughout the organization to ensure that ServiceNow meets the organizations needs at all levels.
Develop and maintain reports and dashboards to provide insights into service performance trends and business metrics. Collect and analyze system usage data to drive improvements and operational efficiencies.
Provide training and support to end-users and stakeholders to ensure the effective use of the ServiceNow platform.
Develop and maintain comprehensive user documentation for configurations processes knowledge base articles training materials and release notes.

What youll bring:

Five years to eight years of similar or related experience including preparatory experience.
Experience in administering and configuring ServiceNow.
Bachelors Degree in Computer Science Information Technology or related field of study.
ServiceNow Certified System Administrator (CSA) is preferred.
Working knowledge of ServiceNow modules (ITSM SPM HAM SAM) and platform components (CMDB Service Catalog workflows).
Strong analytical and critical thinking skills with proactive approach to troubleshooting anticipating challenges and implementing preventive solutions.
Empathetic listener who translates user concerns into creative technical solutions aligned with business goals and system efficiency.

What youll get:

All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.

LMCU is an Equal Opportunity Employer

Required Experience:

Unclear Seniority

Primary Location:Grand Rapids MIEmployee Status: Full-TimeWorkplace Type:HybridWho we are: At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who pu...