Boutique Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Sales and Boutique Operations
- Develop business strategies to raise boutiques customers pool expand store traffic and profitability. Contribute solutions to help increase market share.
- Ensure the good functioning of overall sales process in boutique.
- Implement strategies that are in accordance to the groups guideline to help boost performance of boutique.
- Monitor sales KPI for boutique provide solutions to reach overall teams target.
- Ensure best presentation of boutique team and product collection maintain outstanding store condition and visual merchandizing standards.
- Provide the monthly rolling sales forecast and participate actively in budget forecast LE1 and LE2 process.
- Work closely with marketing team for marketing activations in boutique and manage within allocated budget.
- To be involve in key marketing events to develop networks and discover new partnerships.
- Report on boutique activities buying trends customer needs and any other boutique-related issues to the Regional Retail Manager.
- Be consistent in providing high level of customer satisfaction including aftersales experience and apply Groups recommendations.
- Monitor and manage customer database (CRM) ensuring accuracy of clients data.
- To deal and manage all customer related issues.
- Responsible for complete store administration and ensure compliance with policies and procedures and boutique chart.
- Responsible for inventory management and quality.
- Supervise all payment procedures and execution management of cash as well as all export or border related procedures.
- Collaborate with regional team to secure key product allocations based on boutique performance and clientele demand.
- Analyze local market trends and competitor activity to recommend tactical initiatives.
- Ensure full implementation of brand retail excellence standards in every client touchpoint.
- Lead the complaint resolution process for key clients or complex issues ensuring premium service recovery.
- Conduct root cause analysis on recurring service issues and implement corrective actions.
- Maintain a high-standard escalation matrix and oversee how staff at all levels manage dissatisfaction or friction points.
Team leadership and supervision
- Meet sales goals by training motivating mentoring and providing feedback to sales staff. Create a positive working environment within the team.
- Define individual targets for each staff member linked to boutiques KPIs conduct personnel performance appraisal to assess training needs and build career paths.
- Respect budgets and achieve targets to ensure efficient boutique operations.
- Provide support to the sales forces when needed.
- Be involve in hiring promotion and any other disciplinary by providing recommendations.
- Oversee the scheduling of boutique personnel.
- Design and implement development plans for top-performing staff to prepare them for future leadership roles.
- Collaborate with HR on talent retention strategies and employee engagement surveys.
- Lead monthly business review meetings to align team focus and drive accountability.
Qualifications :
- Minimum 810 years in luxury retail with 5 years in managerial roles.
- Proven track record in managing boutique operations and high-value clientele.
- Strong understanding of luxury product categories.
- Excellent communication and problem-solving skills.
- Ability to lead a team and manage complex client situations with discretion.
Additional Information :
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Store Management Experience
- Computer Skills
- Management Experience
- POS
- Microsoft Outlook
- Microsoft Word
- Retail Sales
- Budget forecasting
- Merchandising
- Performance Management
- Leadership Experience
- Retail Management
About Company
Le présent et le futur d’Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l’idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l’avenir et en quête c ... View more
