Principle Associate IT

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design develop deploy and maintain BMC Helix solutions that meet our clients unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL BMC Helix ITSM DWPC DWPA BMC Helix Innovation Studio.

Key Responsibilities

Solution Development: Design develop and implement BMC Helix applications custom workflows automations and solutions tailored to business requirements.

Integration: Integrate BMC Helix with other enterprise systems and third-party applications to ensure seamless operations and data flow.

Customization: Customize BMC Helix modules workflows and user interfaces to enhance usability and meet specific business needs.

Technical Support: Provide technical support and troubleshooting for BMC Helix applications custom workflows and automations ensuring timely resolution of issues and minimal disruption to business operations.

Documentation: Create and maintain detailed technical documentation including design specifications from business requirements testing plans and user guides.

Collaboration: Work closely with project managers business analysts and other stakeholders to gather requirements provide status updates and deliver high-quality solutions on time and within budget.

Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.

Continuous Improvement: Stay up to date with the latest developments in BMC Helix with strong focus on workflows and automations to identify opportunities for process improvements and innovation.

Support: Support issues related to the applications custom workflows and automations in BMC Helix.

Configuration: Configure Foundation data and set up BMX Helix modules.

Reporting: Create Reports Dashboards and distribute reports.

Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Remote Work :

Employment Type :

Full-time

Job DescriptionEurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to design develop deploy and maintain BMC Helix solutions that meet our clients unique needs. The ideal candidate shoul...