Director of Human Resources

Pontoque Resort at Punta de Mita

Opening in early 2027 Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita the brands first luxury resort in Mexico. Staying true to the brands mission of creating elevated places and spaces that are inspired by a destination the resorts exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local areas many attractions and activities the resort will offer three original restaurant concepts a destination spa with 14 treatment rooms two retail shops multiple pools including adult-only and family-friendly options a state-of-the-art indoor and outdoor fitness center and a kids club. Boasting over 27000 square feet of meeting and event space the Omni Pontoque will feature a 6000 square foot ballroom an open-air pavilion multiple event lawns and dedicated meeting rooms all of which provide breathtaking ocean views.

Opening in Early 2027

In early 2027 Omni Hotels & Resorts will debut its first owned and managed property in Mexico: the Omni Pontoque Resort at Punta de Mita a sanctuary of oceanfront beauty that will set a new benchmark for ultra-luxury hospitality in the region. This extraordinary resort marks Omnis arrival into the elite tier of international luxury resorts where personalized service world-class dining and transformative experiences define every stay.

With 202 elegantly appointed guestrooms 42 expansive suites and two private villas each with sweeping Pacific views the resort invites guests into a realm of effortless sophistication. From jungle-framed treatment rooms in the full-service spa to three infinity-edge pools overlooking the ocean every detail inspires serenity and connection. Guests will savor regionally inspired cuisine at three signature restaurants and celebrate lifes milestones in 27000 square feet of indoor and open-air event space designed for destination weddings executive retreats and high-profile gatherings.

This is a rare career-defining opportunity to serve as opening Director of Human Resources leading a flagship resort of exceptional scope and sophistication into the market and establishing Omnis reputation among the worlds finest luxury brands.

The Director of Human Resources is responsible for overseeing all aspects of the hotels human capital management ensuring the recruitment development and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations.

Culture

• Reinforce Omni culture by attending property and department pre-shifts GEM and ATGT meetings on a rotation basis.
• Engage with associates by walking around the property several times a day.
• Drive a strong Omni culture by planning and executing associate events.
• Promote engagement surveys and ensure participation from our associates. Conduct feedback sessions and implementation of action plans.
• Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance.

Employee Relations

• Foster a positive work environment that promotes employee engagement and morale.
• Provide counsel and assistance to management in regard to associate relations supervision and administration ensuring coaching is objective fair and effective.
• Address associate concerns and ensure fair and consistent application of policies and procedures.

Recruitment

• Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions.
• Attend off-property recruitment events/job fairs.
• Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.
• Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment.

Administrative

• Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments.
• Support Shared Services and act as on-property liaison for benefits and recruitment. Make certain the benefits package is following the Mexico law.
• Participate in the Hotels budgeting process ensuring all associate-related items and labor costs are appropriately budgeted and the departments expenses are in line with expectations.

Compliance

• Ensure compliance with specific federal labor social security immigration and safety laws of Mexico
• Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
• Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
• Partner with Loss Prevention/Corporate Risk to ensure proper handling of workers compensation incidents/accidents and partner with monthly safety meetings.
• Maintain accurate and up-to-date employee records including personnel files payroll records and benefits information.

Learning & Development

• Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies procedures and standards.
• Implementation of Omnis hourly training programs and management development programs to include Power of Engagement and Manager orientation.
• Build the talent bench through continuous and engaged/strategic succession planning.
• Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.

Strategic Leadership

• Develop and implement HR strategies aligned with the hotels and Omnis overall goals. Act as a key member of the executive committee and serve as a trusted advisor to the General Manager on human capital issues.

• 4 years experience as a hotel/resort Director of Human Resources
• Bilingual fluency in Spanish & English
• Proven pre-opening leadership experience strongly preferred.
• Union experience preferred.
• Extensive knowledge in Employee Relations including conducting investigations crafting responses to government agencies and managing grievances.
• Demonstrated ability in leadership fostering employee development fostering teamwork across departments and delivering outstanding customer service.
• Service-oriented and detail-focused with a friendly approachable demeanor and strong problem solving abilities.
• Proficient in computer skills including Microsoft Office and Windows.
• A bachelors degree is preferred but not mandatory; equivalent experience will be considered.
• PHR Certification preferred.
• Must be able to work a flexible schedule including nights weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.