Customer care administrator
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference: DLO000423-Phiwa-1
Our client based in New germany is looking for a Customer care representative. A customer service representative or CSR will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
What does a Customer Service Representative do
Requirements of a Customer Service Representative - Including but not limited to the following
Our client based in New germany is looking for a Customer care representative. A customer service representative or CSR will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
What does a Customer Service Representative do
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions process customer orders and file documents
- - Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Requirements of a Customer Service Representative - Including but not limited to the following
- - Proven customer support experience or experience as a Customer Service Representative
- - Strong phone contact handling skills and active listening
- - Working knowledge of MS Office and ERP systems
- - Familiarity with CRM systems and practices
- - Customer orientation and ability to adapt/respond to different types of characters
- - Excellent communication and presentation skills
- - Ability to multi-task prioritize and manage time effectively
- - Matric
Duties & Responsibilities
Our client based in New germany is looking for a Customer care representative. A customer service representative or CSR will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
What does a Customer Service Representative do
Requirements of a Customer Service Representative - Laceys Including but not limited to the following
We are committed to locating the ideal job for you so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
What does a Customer Service Representative do
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions process customer orders and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Requirements of a Customer Service Representative - Laceys Including but not limited to the following
- Proven customer support experience or experience as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Working knowledge of MS Office and ERP systems
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task prioritize and manage time effectively
- Matric
We are committed to locating the ideal job for you so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
Package & Remuneration
R 000000 - R 000000 - Monthly
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
