Front Desk FT

Welcome to Urology Centers of Alabama P.C. where our team of skilled urologists is committed to providing you with high-quality personalized medical care in our state-of-the-art facilities. Our physicians specialize in the comprehensive treatment of urological disorders using the most advanced technology available.

For over 60 years Urology Centers of Alabama has been committed to providing the highest quality medical services in a compassionate and caring environment. With 24 skilled urologists two urogynecologists two radiation oncologist one medical oncologist one pathologist a team of physicians assistants and nurse practitioners and over 160 employees the practice has earned a well deserved reputation for excellence in the Birmingham medical community.

The Urology Centers physicians are leading the way in cutting-edge medical procedures such as minimally invasive robotic surgery endoscopic and laser surgery and radioactive seed implantation for prostate cancer. The practice also plays an integral role in the field of urology through research studies conducted at the facility. Urology Centers of Alabama is committed to investigating the effectiveness of all treatment options including new drugs and procedures that hold great promise.

General Summary

As the first point of contact for patients arriving at UCAs clinics the Medical Front Desk Clerk will greet and assist patients with check-in at kiosks collection of necessary documents inputting information into EMR system preparing file for office visit and notifying physician or nurse that patient is ready to be taken back. Upon conclusion of service schedules follow-up appointments and communicates instructions for additional services.

Minimum Qualifications

1. Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life internal and external to UCA from all educational or cultural backgrounds.
2. Must show the ability to work independently or within a team in a fast-paced environment.
3. Must show proficiency in use of a variety of office equipment including a PC Windows MSOffice EMR system multi-line telephone copier facsimile machine etc.
4. Must show the ability to maintain confidentiality including strict adherence to HIPAA and UCA Guidelines.
5. Must have a high school diploma or GED equivalent.

Preferred Qualifications

1. Bilingual in English and Spanish.
2. May have previous experience in healthcare or in a physician clinic setting.
3. May demonstrate a good working knowledge of medical terminology.

Licensure Certification Registration Requirements

None.

Supervisory Requirements

This position will not supervise any other staff members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel crouch or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.

Essential Functions

1. Greet patient and family members or caregiver at check in and answer questions regarding UCAs check in process.
2. Provide support to complete check in process including assisting patients with kiosks collection of documents relevant to patient visit insurance cards co-pay or deductibles.
3. Acts as a patient escort when needed assisting patient to ingress or egress facility or to UCA exam room.
4. Prepare patient file for visit ensuring that confidentiality is maintained.
5. Maintains contact with secretary nurse and/or physician that patient has arrived and is ready for services.
6. Performs check out function through EMR system.
7. Schedule patient follow-up appointments according to physician schedules.
8. Provide patient with instructions for imaging and/or other services and appointments.
9. Responsible for the collection organization and disbursement of superbills.
10. Attends organization or departmental meetings as required.
11. Other duties as assigned.