Call Center Financial CSR Trainer
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job: Trainer (Cebu) Onsite
Start Date: ASAP
Job Description:
- Assigns appropriate pre-study work as defined by client and Individual training organization
- Consistently and thoroughly completes required tracking and reporting tasks
- Communicates Trainee at Risk to Training Manager (attendance assessment scores success factors activity results etc.)
- Conducting outlier Vitality and ad hoc client/process-related trainings
- Support service levels by being productive whenever required
- Training the new and old team members on SOPs
- Collaborating with teams for creating and designing of new training content
- Monitor calls on soft skills and process & compliance parameters.
- Provide Coaching & Feedback to enhance agent performance
- Analyze audit data compliance communication & process-related data.
- Prepare & Implement action plans
- Keep the Floor advisors updated on new process changes/updates and improvement initiatives
Job Qualifications
- Bachelors Degree or equivalent
- Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry
- Preferably with experience in non-voice process training
- Has experience in conducting new hire refresher and upskilling training for both agent and non-agent levels
- Amenable to working on-site under shifting schedules in Cebu City
Mandatory Skills: Payment and Fraud (Trust & Safety)
Experience: 1 to 3 Years
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
