Contact Center Senior Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Customer Service Team Member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries resolving issues and maintaining customer satisfaction across various communication channels such as phone or chat.
Mentioned below are key duties:
Respond to customer inquiries promptly and professionally via phone email or chat.
Resolve product or service issues by clarifying the customers complaint determining the cause and offering appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures guidelines and policies.
Escalate unresolved issues to the appropriate internal teams.
Provide feedback on the efficiency of the customer service process.
Stay updated on product knowledge promotions and company policies.
Skills Required
Good communication with and customer centricity
The ability to identify and resolve customer issues and complaints efficiently
Team player with a positive attitude
Qualifications (Education/Experience/Certification):
Customer service experience must be at least 1.5 years
English speaking and comprehension skills must be EXCELLENT
Amenable to work full onsite in McKinley West Taguig; Training in MOA Complex Pasay
Can work during Australian business hours
Required Experience:
Senior IC
Key Skills
- Business Development
- Organizational Management
- GAAP
- Accounting
- Analysis Skills
- Meeting Facilitation
- Microsoft Powerpoint
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Modeling
- Writing Skills
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
