Real Time Analyst UK Financial Customer Service

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Date: 27-Mar

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule Restdays: Shifting schedules UK time

Educational Requirement:

Graduate of Bachelors Degree

Work Experience:

1 to 2 years of contact center experience
1 to 2 years of Workforce Management experience in a call center/shared services environment
Banking industry experience is highly preferred
Exposure to UK and/or US Banking industry is an advantage
Strong analytical and problem-solving skills
Advanced proficiency in MS Excel (reporting data analysis formulas)
Experience with Workforce Management software (scheduling performance tracking reporting)
Strong numerical and data interpretation skills

Start Date: 27-Mar Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule Restdays: Shifting schedules UK time Educational Requirement: Graduate of Bachelors Degree Work Experience: 1 to 2 years of contact center experi...