Field Asset Protection Manager

Summary

The Asset Protection Field Manager conducts professional risk evaluations and investigations of insured properties within the jewelry pawnbroker and other policyholder base of Jewelers Mutual Insurance Group. The Risk evaluations and investigations will incorporate standard physical electronic and procedural assessments but also take lead on education and engagement opportunities or assessments with our customers. This position will have limited authority to bind limit or coverage changes with the customer on-site to make a more valuable and wholistic customer experience. The Field AP Manager will provide consultative advice to customers on a variety of best practices to ensure the safety and security of their property and introduce holistic program offerings and warm leads for risk transfer to a qualified Agent/Broker within JM Group.

Why Jewelers Mutual

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Here Youll

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do

• Develop standardized formats for capturing all relevant information required to complete formal professional reports on subject properties ensuring value for both internal and external stakeholders.
• Evaluate and recommend tools and technologies to enhance field visit efficiency; collaborate with leadership to assess and implement new platforms that assist with scope and scale
• Coordinate with internal stakeholders and data (i.e. Underwriting Sales Claims etc.) to determine a cadence and track (in-person virtual vendor etc.) of auditable customer-facing inspection criteria and pipeline for visits.
• Conduct thorough evaluations of jewelry and pawn businessesboth in-person and virtuallyto assess physical electronic and procedural security as well as overall property condition and exposures relevant to their operations.
• Provide expert consultative advice to property owners on best practices for securing their property and mitigating risk.
• Facilitate coverage decisions by collaborating with stakeholders to address customer concerns and bind limits or coverage changes as appropriate while onsite to support a value added customer experience
• Where there is no risk transfer mechanism work with the agents and brokers to identify areas of opportunity to address risk and initiate warm lead transfer
• Engage with law enforcement agencies at local state and federal levels to support complex investigations affecting policyholders and the jewelry industry.
• Partner with industry and trade associations to analyze crime data promote risk awareness and recommend effective risk services tools and products.
• Document and consolidate findings from property evaluations into professional reports for key stakeholders (Underwriters Claim Adjusters) including actionable recommendations for improvements or modifications.
• Maintain accurate records of all evaluations in applicable databases for book analysis; ensure requirements and recommendations are auditable and actions are tracked according to severity.
• Collaborate with stakeholders to identify and prioritize target locations for inspection.
• Plan and execute travel to inspection sites independently optimizing for efficiency and cost-effectiveness.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring

• Bachelors degree required preferably in a business or safety related field.
• 4-6 years of experience in either a loss prevention capacity or underwriting of jewelers block insurance products preferred.
• An equivalent combination of education and/or experience may be considered
• Loss Prevention Qualified (LPQ) or LossPrevention Certified (LPC) as recommended
• Knowledge of crime prevention methods necessary to deter robbery theft and burglary helpful as well as ability to identify deficiencies in commercial buildings related to structural concerns or liability hazards relevant to underwriting insurance policies.
• Knowledge of Workers Compensation insurance and deficiencies that relate to risk/loss with ability to make requirements and recommendations to remedy
• Strong technical knowledge in loss prevention discipline.
• Commitment to quality and safety
• Excellent communication and relationship building skills both verbal and written
• Ability to travel across the US & Canada 30-40% of the time.
• Valid drivers license & passport.

Certificates Licenses Registrations

• CPCU ARM CSP or other Loss Prevention/Asset Protection or Insurance Designations are desirable
• Active Property & Casualty insurance license required or willing to obtain within three months.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
  
  

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

Manager