Remote Technical Support Specialist (Contracted)

Stow, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview: E-Typist Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies including Office 365 OneDrive Slack SharePoint and transcription software to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Remote Technical Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic remote work environment and are passionate about providing top-notch technical support in the field of transcribing.

Position Overview: As a Remote Technical Support Specialist at E-Typist Inc. you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues providing user support and maintaining the functionality of essential tools such as Office 365 OneDrive Box Slack SharePoint and transcription software and equipment.

Key Responsibilities:

User Support:
- Provide remote technical support to end-users addressing inquiries and resolving issues including but not limited toOffice 365 OneDrive Box Slack SharePoint and transcription software and equipment
- Assist users with account setup configuration and access permissions.
Troubleshooting:
- Diagnose and troubleshoot software and hardware issues ensuring quick and effective problem resolution.
- Collaborate with software providers to escalate and resolve complex technical issues.
Training and Documentation:
- Develop and deliver user training sessions on the effective use of our technology stack.
- Create and maintain comprehensive documentation for common issues and solutions.
Collaboration Tools Management:
- Administer and maintain Slack channels ensuring proper access organization and integration with other tools.
- Manage SharePoint sites and permissions to facilitate efficient collaboration.
Software Integration:
- Ensure seamless integration and functionality between various software applications including transcription software.
Security and Compliance:
- Implement and enforce security best practices for remote users with a focus on data protection and compliance.

Qualifications:

Bachelors degree in Information Technology Computer Science or a related field.
Proven experience in technical support roles preferably in a remote work setting.
Proficient in troubleshooting issues related to Office 365 OneDrive Box Slack SharePoint.
Experienced with transcription software and related equipment.
Strong understanding of remote collaboration tools and their configurations.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a remote team environment.

Required Experience:

Senior IC

Company Overview: E-Typist Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies including Office 365 OneDrive Slack SharePoint and transcription software to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Remote...

Company Overview: E-Typist Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies including Office 365 OneDrive Slack SharePoint and transcription software to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Remote Technical Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic remote work environment and are passionate about providing top-notch technical support in the field of transcribing.

User Support:
- Provide remote technical support to end-users addressing inquiries and resolving issues including but not limited toOffice 365 OneDrive Box Slack SharePoint and transcription software and equipment
- Assist users with account setup configuration and access permissions.
Troubleshooting:
- Diagnose and troubleshoot software and hardware issues ensuring quick and effective problem resolution.
- Collaborate with software providers to escalate and resolve complex technical issues.
Training and Documentation:
- Develop and deliver user training sessions on the effective use of our technology stack.
- Create and maintain comprehensive documentation for common issues and solutions.
Collaboration Tools Management:
- Administer and maintain Slack channels ensuring proper access organization and integration with other tools.
- Manage SharePoint sites and permissions to facilitate efficient collaboration.
Software Integration:
- Ensure seamless integration and functionality between various software applications including transcription software.
Security and Compliance:
- Implement and enforce security best practices for remote users with a focus on data protection and compliance.

Qualifications:

Bachelors degree in Information Technology Computer Science or a related field.
Proven experience in technical support roles preferably in a remote work setting.
Proficient in troubleshooting issues related to Office 365 OneDrive Box Slack SharePoint.
Experienced with transcription software and related equipment.
Strong understanding of remote collaboration tools and their configurations.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a remote team environment.