Call Center Representative Banking (Contract-to-hire)

Pittsburgh, PA - USA

Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Pittsburgh PA (100% onsite)
Contract: 4-month contract-to-hire
Schedule: Full-time (40 hrs/week)

Our banking client in Pittsburgh is hiring Primary Call Center Representatives to support high-volume inbound customer service operations. This is a contract-to-hire opportunity for candidates who thrive in fast-paced environments and are comfortable handling a high volume of customer interactions. Youll be the first point of contact for customers handling general banking inquiries account requests and basic digital banking support while meeting strict call center performance metrics.

Key Responsibilities:

Handle a high volume of inbound calls related to banking products and services
Identify customer needs and provide accurate resolutions or recommendations
Process requests such as disputes refunds stop payments payoff quotes and account updates
Support basic online and mobile banking troubleshooting (password resets bill pay etc.)
Promote relevant bank products and services when appropriate
Act as a liaison between customers and branch operations
Meet or exceed daily weekly and monthly call center KPIs
Deliver professional empathetic and customer-focused service at all times

Requirements:

3 years of high-volume inbound call center experience (minimum 60 calls per day)
Strong customer service and verbal communication skills
High School Diploma or GED required
Comfortable working in a fast-paced metrics-driven environment
Proficient with Microsoft Office (Word Excel Outlook)
Experience using softphone systems
Strong typing and multitasking skills
Permanent right to work in the US

Nice to have:

Banking or financial services experience
CRM Workday or relationship management systems
Softphone / Mitel experience

Perks

Competitive hourly rate
Contract-to-hire opportunity
Free onsite parking (private lot)
Public transportation access nearby

Work schedule

Training period (approx. 3 months):
Monday-Friday 7:45 AM 5:00 PM
Post-training:
Must be available between 8:00 AM - 9:00 PM with rotating weekends (8:00 AM - 5:00 PM)
Overtime may be required based on business needs

If you meet the criteria and are excited to take on impactful work with flexible hours wed love to hear from you apply now to be considered for this opportunity.

Location: Pittsburgh PA (100% onsite)Contract: 4-month contract-to-hireSchedule: Full-time (40 hrs/week)Our banking client in Pittsburgh is hiring Primary Call Center Representatives to support high-volume inbound customer service operations. This is a contract-to-hire opportunity for candidates who...

Location: Pittsburgh PA (100% onsite)
Contract: 4-month contract-to-hire
Schedule: Full-time (40 hrs/week)

Key Responsibilities:

Handle a high volume of inbound calls related to banking products and services
Identify customer needs and provide accurate resolutions or recommendations
Process requests such as disputes refunds stop payments payoff quotes and account updates
Support basic online and mobile banking troubleshooting (password resets bill pay etc.)
Promote relevant bank products and services when appropriate
Act as a liaison between customers and branch operations
Meet or exceed daily weekly and monthly call center KPIs
Deliver professional empathetic and customer-focused service at all times

Requirements:

3 years of high-volume inbound call center experience (minimum 60 calls per day)
Strong customer service and verbal communication skills
High School Diploma or GED required
Comfortable working in a fast-paced metrics-driven environment
Proficient with Microsoft Office (Word Excel Outlook)
Experience using softphone systems
Strong typing and multitasking skills
Permanent right to work in the US

Nice to have:

Banking or financial services experience
CRM Workday or relationship management systems
Softphone / Mitel experience

Perks

Competitive hourly rate
Contract-to-hire opportunity
Free onsite parking (private lot)
Public transportation access nearby

Work schedule

Training period (approx. 3 months):
Monday-Friday 7:45 AM 5:00 PM
Post-training:
Must be available between 8:00 AM - 9:00 PM with rotating weekends (8:00 AM - 5:00 PM)
Overtime may be required based on business needs

If you meet the criteria and are excited to take on impactful work with flexible hours wed love to hear from you apply now to be considered for this opportunity.

Key Skills

Data Entry
Deputy
Drafting
Hibernate
Administration Support
Activex

Apply Now

About Company

Salve.Inno Consulting

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, mor ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click