Senior Program Manager Product Operating Model Transformation

Global Payments is a Fortune 500 worldwide payment technology and software company providing the worlds leading complete commerce ecosystem to businesses of every size. Our unique connected infrastructure serves every dimension of commerce carrying billions of transactions every yearsafely and seamlessly. Global Payments is a large-sized enterprise software company (27000 employees) undergoing product-led and customer centric transformation.

We are seeking an experienced Product Operating Model Snr Program Manager to support driving a critical Product Operating Model Enterprise Transformation initiative. This role sits at the intersection of traditional project-led operating models and modern product operating models requiring someone who can bridge both worlds effectively.

As a Product Operating Model Snr Program Manager you will be responsible for orchestrating cross-functional initiatives managing dependencies across multiple transformation initiatives throughout Design - Pilot - Scale iterations ensuring our transformation efforts deliver measurable business outcomes. Youll work closely with transformation leaders product leaders engineering teams shared services and business stakeholders to establish governance frameworks that enable velocity while maintaining strategic alignment. This role would sit within a high-visibility team that will shape how our organization operates in a product-centric future.

The ideal candidate thrives in ambiguity can establish structure without creating bureaucracy and understands that successful transformation requires balancing discipline with adaptability.

Program Management

• Support leading end-to-end planning execution and delivery of assigned transformation initiatives spanning globally across multiple product teams and business units

• Develop and maintain integrated program roadmaps that align product initiatives with enterprise transformation objectives

• Manage program-level dependencies risks and resource constraints across concurrent initiatives

• Establish and track program-level KPIs and OKRs providing executive visibility into progress and outcomes

• Facilitate planning ceremonies and ensure alignment between transformation initiatives and transformation goals

• Drive Financial Tracking

• Manage Procurement and Legal requests for staffing and onboarding the resources required for the execution

Transformation Leadership

• Champion the adoption of product-led ways of working including Agile Lean PDLC and outcome-based delivery models

• Support design and implement change management strategies to accelerate organizational adoption of new processes and mindsets

• Lead workstream governance forums with senior stakeholders providing transparent reporting on health risks and value delivery

• Identify transformation bottlenecks and work collaboratively with leaders to remove impediments

• Build capability within teams through coaching training and establishing communities of practice

Stakeholder Engagement & Communication

• Drive capturing and maintaining documentation on workstream status escalations and strategic decisions

• Support preparation and facilitation of executive steering committees and decision-making forums with C-suite and senior leadership

• Build trusted relationships across product engineering operations and business functions

• Manage stakeholder expectations and negotiate trade-offs between competing priorities

Governance & Continuous Improvement

• Establish lightweight governance frameworks that enable autonomy while ensuring accountability

• Design and implement program management tooling templates and best practices

• Conduct retrospectives and implement lessons learned to continuously improve delivery effectiveness

• Ensure compliance with enterprise project management standards while advocating for appropriate flexibility

• Monitor industry trends in product management payments and transformation to bring fresh perspectives

Strategic Thinking

• Ability to connect program-level work to broader business strategy and transformation vision

• Comfortable operating at multiple altitudesfrom 30000-foot strategy to on-the-ground execution

Change Leadership

• Skilled at navigating organizational resistance and building coalition for change

• Empathetic approach that recognizes the human dimensions of transformation

Communication & Influence

• Exceptional written and verbal communication with ability to adapt style to audience

• Political savvy and ability to navigate complex stakeholder landscapes

Adaptive Problem-Solving

• Comfortable with ambiguity and able to create clarity from complexity

• Pragmatic approach that balances ideal solutions with organizational reality

Collaboration & Team Building

• Natural connector who builds bridges between siloed teams

• Servant leadership mindset with focus on enabling others success

Delivery Excellence

• Relentless focus on outcomes over outputs

• Data-driven decision maker who balances intuition with evidence

• 8 years of progressive experience in program management portfolio management or management consulting

• 4 years leading large-scale transformation initiatives preferably in product-led or Agile environments

• Demonstrated success managing complex cross-functional programs with budgets exceeding $5M

• Deep expertise in Agile frameworks (Scrum Kanban SAFe) or product development methodologies

• Proven ability to influence and drive decisions without direct authority in matrixed organizations

• Strong analytical skills with experience creating executive-level dashboards and reporting

• Excellent facilitation skills with ability to lead diverse groups toward consensus

• Bachelors degree in Business Computer Science Engineering or related field