Sales Assistant, The Shop at Bayou Bend

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Department:

Retail

Job Summary

This position is required to work a set schedule of three days a week at Bayou Bend Collection and Gardens and two days a week at the shops located at the Museum of Fine Arts Houston.

Responsibilities:

Visitor Services Attendant:

Answer telephone respond to guest voicemails help guests plan their visit
Reply to email inquiries on visits photography and facility rentals
Greet and welcome visitors and docents provide information regarding hours and admission prices provide information regarding the Shop
Provide information and literature to visitors
Explain to visitors the various tour options (60 min 90 min or self-guided depending on date)
Sell admission tickets using computerized system (opening and closing entering visitor data and reconciling daily sales with Visitor Services Manager Bayou Bend
Sell and renew MFAH memberships
Scan tickets for guest entry to museum and special events
Assist with ease of entrance during high-traffic events (crowd control) as needed
Cross-trained to fulfill Visitor Services Attendant responsibilities at gazebo
Work with other Bayou Bend staff in a team environment
Ensure the safety and positive experience of guests by remaining alert and watchful
Work evenings for the month of December during Christmas Village
Other duties as assigned

Sales Assistant:

Increase shop sales through product knowledge initiating customer contact and rapport using selling techniques to motivate larger total dollar sales and insuring customers satisfaction and return
Take special orders and route mailing requests to supervisor
Keep a point of sale inventory and alert supervisor to need for special requests reorders
Restock assist in merchandising and display and cleaning and straightening of shelves
Make cash check and credit card sales
Accurately close out count money make sales report and deposits at end of the day
Consistently communicate needs/challenges/opportunities/successes to management and/or leads

Skills Knowledge and Abilities:

Excellent verbal written and interpersonal skills
Enthusiastic and have a desire to be part of a cultural organization
Must be able to maintain a professional demeanor and effectively and tactfully deal with visitor complaints and concerns
Strong level of interest and basic knowledge of Bayou Bend
Able to interact with a diverse group of people from a wide variety of ethnic cultural and economic backgrounds including guests and museum staff at all levels
Able to work with minimum supervision and sit for long periods of time
Must be able to work outside of normal schedule for special and seasonal events when needed
Able to bend stoop perform light lifting and stand for long periods of time
Basic computer skills required
Good organizational skills

Education and Experience:

Some college desirable
Experience in museum retail or hospitality industry a plus
Customer service or visitor interaction required
Previous experience with Tessitura helpful
Language in addition to English helpful
One or more years experience in sales

Equal Opportunities for All

At the MFAH we believe that diversity equity accessibility and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and to our pledge for workplace diversity inclusion and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race creed color age gender sexual orientation religion national origin gender identity or expression genetic information disability or veteran status or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed please contact the human resources department:

Required Experience:

Junior IC

This position is required to work a set schedule of three days a week at Bayou Bend Collection and Gardens and two days a week at the shops located at the Museum of Fine Arts Houston.Responsibilities:Visitor Services Attendant:Answer telephone respond to guest voicemails help guests plan their visit...