Bilingual Customer Service Representative
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview: Mpower Solar is a leading provider of solar energy solutions
committed to promoting sustainability and renewable energy adoption. We are dedicated to
providing high-quality solar products and exceptional customer service to our clients across the
New York region.
Position Overview: We are currently seeking a talented and motivated Bilingual
(English/Spanish) Solar Customer Service Support Specialist to join our dynamic team. The
ideal candidate will be fluent in both English and Spanish and possess excellent communication
skills to assist our diverse customer base with their inquiries and concerns related to their solar
system.
Responsibilities
Responsibilities:
- Provide exceptional customer service and support to clients.
- Address customer inquiries concerns and technical issues related to solar energy
systems including installation operation billing incentives and maintenance.
-Troubleshoot and resolve customer issues promptly and effectively escalating
complex issues to the appropriate departments when necessary.
-Educate customers on the benefits of solar energy and our products and services
offering tailored solutions to meet their needs.
-Maintain accurate and detailed records of customer interactions and transactions in
the CRM system.
-Collaborate with cross-functional teams including sales operations compliance
and technical support to ensure seamless customer experiences.
Qualifications
Qualifications:
- Fluency in both English and Spanish both written and oral.
- Previous experience in customer service or sales preferably in the solar energy
industry is highly desirable.
-Strong communication and interpersonal skills with the ability to empathize with
customers and resolve issues diplomatically.
- Utilizing empathy and soft skills to de-escalate highly emotional situations to ensure a quality customer interaction.
- Thorough knowledge of all functionalities of Excel Word & Outlook.
Benefits:
- $21 Hourly Rate
- Comprehensive health and dental insurance
- Paid Time Off (PTO)
- 401k Plan
- Career development opportunities
#jh
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Mpower Direct is the sales arm for Mpower Energy and a leader in the renewable energy. Our agents have switched thousands of homes & businesses to clean energy.
