Operations Director – Head of Bankruptcy Operations
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About this role:
Wells Fargo is seeking an experienced Operations leader to lead a newly combined Consumer Lending Operations Bankruptcy function.
In this role you will:
Lead the Bankruptcy Operations team in delivering service excellence while aligning with business management priorities including financial planning workforce strategy and enterprise initiatives.
Manage all aspects of bankruptcy servicing including intake payment processing legal coordination and customer communications. Ensure compliance with regulatory and legal requirements.
Collaborate with Risk Legal Compliance and Control partners to maintain a robust control environment and proactively mitigate operational risks.
Develop and lead a team of managers and specialists. Promote a culture of accountability inclusion and continuous improvement. Support talent development and succession planning.
Drive process optimization automation and digitization efforts in partnership with Shared Services and Technology teams to enhance servicing efficiency and customer experience.
Represent Bankruptcy Operations in regulatory exams audits and internal reviews. Ensure timely responses and implementation of corrective actions.
Partner with Default Servicing Collections Customer Contact Centers and Business Management teams to ensure cohesive operational delivery and strategic alignment
Required Qualifications:
8 years of Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
4 years of management or leadership experience
Desired Qualifications:
10 years of experience in operations leadership within financial services preferably in consumer lending or default servicing.
6 year direct leadership and management of large consumer lending default servicing teams and organizations.
Strong consumer lending or default servicing strategic programs experience driving large transformation and operational solutions.
Deep understanding of bankruptcy laws servicing regulations and operational best practices.
Proven ability to lead large teams and manage complex operations.
Strong analytical strategic thinking and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience with regulatory engagement and risk/control frameworks.
Job Expectations:
Ability to Travel up to 20% of the time
Locations.
West Des Moines IA; Dallas TX; Chandler AZ Charlotte NC
Posting End Date:
11 Jan 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
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