Sr Director, Pro Digital Experience

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

The Sr. Director Pro Digital Experience will provide strategic leadership across multiple critical business units including the B2B core business digital integrations Pro Referral operations and Sales Engagement Events. This role is responsible for setting and achieving goals driving operational excellence and leading cross-functional teams in Site Operations Analytics and Product Management. The Sr. Director will champion digital transformation oversee the integration of new platforms pilot innovative customer engagement strategies and optimize annual sales events.

Key Responsibilities:

Review project plans for completeness and sustainability socialize the implementation plans including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines.
Review and approve Atlanta SSC projects and initiatives participate as a key stakeholder in the SOAR process and help determine project alignment with company strategy.
Manage projects using a completed implementation package from SSC with milestones metrics for success training and implementation timeline (i.e. Playbook).
Be key team member in project/initiative implementation planning.
Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement.
Provide regular guidance and direction to Regional Operations Managers (ROMs) as well as weekly communications to Ps and RVPs at minimum.
Serve as liaison between SSC field leadership and stores.
Attend all Presidents meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts. Attend all operational conference calls as a team member. Present updates on all active projects.

Direct Manager/Direct Reports:

This position reports to both the Executive Vice President
This Position has 3-6 Direct Reports and 50-100 Indirect Reports

Travel Requirements:

Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust fumes or odors temperature extremes loud noise strong drafts or bright lights.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

10 years leading large-scale B2B digital/eCommerce customer experience programs across web and app with endtoend product ownership and outcome accountability.
Proven general management experience overseeing multidisciplinary teams (product design engineering analytics marketing) and partnering crossfunctionally to deliver complex initiatives at enterprise scale.
Demonstrated ability to develop compelling business cases that translate customer competitive and associate insights into strategy measurable outcomes and sustained value creation.
Strong financial acumen; able to interpret financial documentation set goals manage budgets and draw accurate conclusions to inform decisions and tradeoffs.
Expertise in the Pro/contractor segment and B2B digital experience including account management quoting/ordering flows and digital sales enablement; experience aligning store outside sales merchant and technology partners.
Advanced stakeholder skills: negotiates priorities resolves conflicts and builds trust across diverse teams and external partners; excels in executivelevel written and verbal communication and in conveying complex concepts to varied audiences.
Fluency in datadriven decisionmaking and experimentation; handson experience with Tableau (or similar BI tools) and modern analytics approaches (e.g. causal inference generative AI applications for CX).
Strong presentation and productivity tool skills (Microsoft Office Suite and presentation software); ability to craft clear narratives and visualizations that drive alignment and action.
Track record of setting vision and roadmaps cultivating innovation and driving results; consistently demonstrates strategic mindset customer focus and tech savvy.
Proven capability to attract develop and retain top talent; builds effective inclusive teams and culture through coaching feedback and engagement.
Familiarity with UX/CX best practices design systems and designops; partners effectively with PX/UX leadership to embed customercentric design into product delivery.
Bachelors degree or equivalent practical experience; advanced degree (MBA or related) preferred.

Minimum Education:

The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Instills Trust Acts with integrity and transparency; builds confidence in relationships.
Situational Adaptability Adjusts approach to match shifting demands and priorities.
Courage Champions ideas despite dissent; gives tough feedback and holds others accountable.
Communicates Effectively Delivers clear compelling messages tailored to different audiences.
Collaborates Works cooperatively with others across the organization.
Develops Talent Provides coaching and development to close performance gaps and build future capability.
Builds Effective Teams Creates strong inclusive teams that apply diverse skills and perspectives.
Decision Quality Makes good and timely decisions that keep the organization moving forward.
Tech Savvy Anticipates and adopts innovations in digital and technology applications.
Customer Focus Builds strong customer relationships and delivers customer-centric solutions.
Strategic Mindset Sees ahead to future possibilities and translates them into breakthrough strategies.
Business Insight Applies knowledge of business and marketplace to advance organizational goals

Required Experience:

Exec

With a career at The Home Depot you can be yourself and also be part of something bigger.Position Purpose: The Sr. Director Pro Digital Experience will provide strategic leadership across multiple critical business units including the B2B core business digital integrations Pro Referral operations an...