Express Department Manager
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Job Location:
Decatur, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The Express Service Manager oversees the daily operations of the Express/Lube Service Department ensuring fast high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors maintaining productivity and profitability and upholding dealership and manufacturer standards.
Key Responsibilities
Manage and supervise the Express Service Department including express technicians and service advisors
Ensure efficient workflow to meet express service time standards (oil changes tire rotations inspections light maintenance etc.)
Monitor productivity efficiency and quality control to maximize customer satisfaction and profitability
Train coach and develop express technicians and advisors to improve performance and retention
Maintain a safe clean and organized work environment
Ensure compliance with dealership policies manufacturer guidelines and safety regulations
Monitor inventory levels for express service supplies and coordinate ordering as needed
Handle customer concerns or escalations promptly and professionally
Collaborate with the Service Manager and other department leaders to improve processes and service performance
Track and report key performance indicators (KPIs) such as hours per RO throughput CSI and sales metrics
Qualifications
Minimum of 25 years of automotive service experience (express/lube experience preferred)
Prior supervisory or management experience in an automotive service environment preferred
Strong leadership communication and organizational skills
Ability to work in a fast-paced high-volume environment
Customer-focused mindset with problem-solving abilities
Basic computer skills and experience with dealership management systems (CDK Reynolds or similar preferred)
Valid drivers license with a clean driving record
Physical Requirements
Ability to stand walk and move throughout the service department for extended periods
Ability to lift up to 50 pounds
Comfortable working in a shop environment with noise fumes and varying temperatures
Compensation & Benefits (Optional Section)
Competitive salary and/or commission structure
Health dental and vision insurance
401(k) with company match
Opportunities for advancement within the dealership
late
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Sales Experience
- Food Service
- Succession Planning
- Management Experience
- Materials Handling
- Pricing
- Conveyor Installation
- Food Production Experience
- Leadership Experience
- P&L Management
- Retail Management
About Company
Service Technician Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6...
