Senior Partnerships Manager (APAC)

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Partnerships Team

At Gorgias partnerships drive over 50% of our revenue (75% of our Enterprise revenue) - partnerships has and always will be a cornerstone of our strategy.

Were looking for a Senior Partnerships Manager to manage and grow relationships with our most strategic technology and agency partners including ISVs development digital marketing and e-commerce agencies.

This is a high-impact externally facing role where youll drive joint revenue initiatives coordinate sales cycles and evolve partners from basic referral relationships into fully engaged Gorgias service providers.

In this role you will take ownership of the APAC region building your own strategy and being given the autonomy needed to execute alongside your colleagues in the APAC sales and success teams.

Youll be part of a growing team that plays a critical role in expanding our market reach particularly through enterprise-level partnerships with large development and digital marketing agencies.

What Youll Do

• Own and grow a portfolio of technology mid-market and enterprise-level agency and tech partnerships focusing on revenue accountability and long-term strategic alignment.

• Lead monthly cadence calls with top partners to review pipeline co-selling opportunities and ongoing initiatives.

• Coordinate joint sales cycles working closely with Gorgias AEs Solutions Engineers and Customer Success Managers to deliver a seamless merchant experience.

• Drive partner-sourced and partner-influenced pipeline actively managing opportunity follow-up and reporting.

• Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.

• Implement and optimize a revenue-under-management model for key agencies.

• Represent Gorgias at industry conferences and travel regularly (25%) - be the face of Gorgias in APAC.

• Proactively communicate progress successes and risks surfacing blockers early and driving alignment with cross-functional stakeholders.

Who You Are

• 3 to 5 years of partnerships experience ideally with a background in enterprise partnerships enterprise sales or strategic account management.

• Have a strong network in the APAC e-commerce community bonus points if youre a big name in the Shopify ecosystem.

• Manage your own day-to-day schedule and working hours to do your best work while benefiting from continuous support and coaching from your manager.

• Experience working with or selling into large companies or navigating complex multi-stakeholder agency relationships.

• A revenue-driven mindset comfortable tracking pipeline forecasting and contributing to sales outcomes.

• Strong interpersonal and communication skills with the ability to influence both internal stakeholders and external executives.

• Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams.

• Nice to have: Experience in the Shopify ecosystem working with eCommerce platforms or merchants or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.

Outcomes Youll Drive

• Develop the partnerships growth strategy for APAC with the support of your manager

• Identify onboard and grow a portfolio of top enterprise ISVs and agency partners.

• Increase partner-sourced and partner-influenced revenue through joint GTM efforts.

• Deepen partner enablement and co-selling motions with Gorgias sales and success teams.

• Strengthen Gorgias presence in the enterprise e-commerce space via the agency ecosystem.

Perks and Benefits

5-week vacation

Paid sick leave (15 days)

Paid parental leave (16 weeks)

We provide private health insurance

Paid lunch (included in your base salary) - AU$5000

Superannuation paid even when on leave

AU$1000 work from home stipend

Get up to AU$2800 of learning material per year (includes books**** courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) AU$700 Wellness stipend that is included in this number.

Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize off-site team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Manager