• Lead a supportive and collaborative governance team
• Drive meaningful improvement across partner performance and operations
• Sydney / Brisbane / Melbourne

About the role

This role leads a partner governance team responsible for driving operating rhythms that strengthen partner performance uphold contractual obligations and manage associated risk. You will shape key operating frameworks improve processes inspire an amazing team and support business success through consistent accurate and customerfocused delivery.

What youll do

• Lead a partner governance team that collaborates with Operational Excellence and key stakeholders to strengthen frameworks improve oversight and support business outcomes.
• Deliver partner governance programs that ensure contractual obligations risk requirements and operating rhythms are effectively managed and continually improved.
• Review and maintain governance tools processes and systems to ensure accuracy compliance and consistency across partner arrangements.
• Analyse and design improvement initiatives across teams providing practical advice and alternate solutions that enhance effectiveness.
• Manage governance forums to review performance against SLAs highlight opportunities and coordinate actions that address service gaps.
• Oversee Job Ready Pathways budgets and operational processes that support Operational Excellence.

What youll bring

• 3 years leadership experience guiding and motivating teams to achieve performance engagement and professional growth.
• 3 years experience working with offshore partners using strong relationshipbuilding and influencing skills to support collaboration and consistent service delivery.
• Insurance industry experience with a deep understanding of contractual regulatory compliance and operational obligations.
• Ability to analyse risks interpret frameworks and design improvements across systems processes and team operations.
• Strong capability in planning prioritising and implementing practical solutions that improve performance and manage risk.

Leader Governance

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 09 Jan 2026 AUS Eastern Daylight Time
Applications close: 15 Jan 2026 AUS Eastern Daylight Time