As Advisor Process & Governance you will support process governance and procedural oversight activities including Knowledge maintenance supporting the complaints management framework and ensuring the effectiveness of Motor Claims Customers processes. This role supports in ensuring processes are simplified for our people meet regulatory requirements and deliver an optimal customer experience.

This role is open to Melbourne Sydney Brisbane and Adelaide. It is a 12-Month Secondment opportunity.

What youll do

• Support process governance activities ensuring appropriate procedural oversight to proactively support quality assurance regulatory compliance and continuous improvement opportunities.
• Support the maintenance and execution of the complaints manage framework including self-identified potential systemic (SIPS) investigation and validation
• Support the maintenance of the Motor Claims Customers procedural knowledge management system (Knowledge) accountable for maintaining process and procedure governance
• Proactively consider identify and manage risks issues and blockers. Actively demonstrate and promote strong risk maturity and awareness
• Triage inquiries from Motor Claims Customer & other internal stakeholders
• Work autonomously while supporting the delivery of process & governance initiatives and provide regular status updates to stakeholders as required.
• Effectively support and build WalkMe solutions for Motor Claims Customers

What youll bring

• Tertiary qualifications in Business and/or related qualification (desired)
• At least 2 years experience in Insurance/Claims or similar industry and operational environment
• Experience in supporting initiatives or projects.
• Proficient data analysis with ability to identify opportunities for performance improvement from diverse information sources and metrics
• Knowledge of the Insurance business including claims product and systems experience

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 25 Feb 2026 AUS Eastern Daylight Time
Applications close: 04 Mar 2026 AUS Eastern Daylight Time