DCTC Technician (L1 – Hands & Feet Support) 0109 SS#01

Job Title: DC/TC Technician (L1 Hands & Feet Support)

Location: Cincinnati OH (Onsite)
Duration: 12 Months
Employment Type: Contract (W2)

Pay Rate: $25/hour

Job Summary

The Data Center / Technical Center Technician (L1) provides hands-and-feet technical support for data center and technical facilities operations. This role focuses on physical support activities assisting remote engineering teams with incidents service requests and planned upgrades to ensure the reliability and availability of IT infrastructure.

The technician works under established procedures and guidance performing routine tasks such as hardware installation cabling power checks equipment monitoring and basic troubleshooting. This position is well-suited for entry-level IT professionals seeking to build foundational experience in data center operations.

Key Responsibilities

• Provide hands-and-feet support for data center and technical center environments under the direction of remote engineers or senior technicians

• Perform physical installation removal replacement and relocation of IT equipment (servers network devices storage racks)

• Assist with planned upgrades maintenance activities and hardware refresh initiatives

• Conduct basic troubleshooting of hardware connectivity power and cabling issues

• Execute cabling tasks including patching labeling and cable organization (network and power)

• Perform visual inspections and health checks of equipment racks and environmental conditions (LED indicators fans power status)

• Support incident response efforts by following documented runbooks and instructions from L2/L3 teams

• Update and maintain accurate activity logs and status updates in the ticketing system

• Adhere to data center policies safety standards security controls and change management procedures

• Assist with inventory management asset tagging and equipment tracking

• Escalate issues appropriately when problems fall outside L1 scope or documented procedures

Required Skills & Qualifications

• 13 years of experience with a basic understanding of data center environments and IT infrastructure

• Familiarity with servers racks cabling and networking components

• Ability to follow standard operating procedures (SOPs) and technical instructions accurately

• Experience or exposure to ticketing systems (e.g. ServiceNow or similar)

• Strong attention to detail with clear documentation skills

• Good communication skills for coordinating with remote technical teams

• Ability to work in restricted-access environments and comply with security protocols

• Physically able to lift and move equipment within safety guidelines

• Willingness to work shifts on-call rotations or weekends if required

Preferred Qualifications (Nice to Have)

• Entry-level IT certifications (CompTIA A Network or similar)

• Prior experience in a data center NOC or technical support role

• Basic understanding of networking concepts (ports patch panels connectivity)

• Familiarity with incident problem and change management processes

For more details reach at

About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.